Joined: 09/3/2006 Diamond Member
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Our 2006 Montana 6 leaks. Yoemans have offered me a "free" can of Fabsil to re-proof it myself...!!! Needless to say they havent heard the end of it.
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We bought a Nebraska XXL from Yeomans at Ambleside. On the first outing we noticed a minor fault and gave Mark from Yeomans at Ambleside a quick fone call about it. Mark told us to bring the tent straight back, minor fault or not we bought a brand new tent and therefore there should be no faults with it at all. We duly took the tent back and Mark cheerfully gave us a brand new one, no questions asked, no quibbling, just a replacement and a hand shake for OH.
We took the new XXL to Moffat last Saturday. The first night we were there it leaked at all four corners of the main living area.It also had a few faults, hole in fly screen, faulty zip etc, so I foned Mark the next morning and he was amazed, he said he`d never had an Outwell tent returned before, plenty of Vango`s, but never an Outwell and we had had two faulty ones! Mark was genuinely dismayed that yet again we were having problems, but told us he was the supplier so it was up to him to sort it out.
On Monday we were due to leave Moffat and head to Park Foot at Pooley Bridge. Mark asked if we could get the XXL back to him at Ambleside and he would replace it yet again. Mark also said he would like to pitch the tent with us and go over it with a fine tooth comb to check it was OK for us. Unfortunately as I pointed out that wouldn`t help with leaks as we would only find that out if it rained! As it was we took the tent without Mark pitching it to check it for us, as we wanted to get set up at Park Foot. Mark told us if there were any problems at all to just give him a call and he would drive over to sort it out for us.
Luckily for us our THIRD XXL is perfect and leak free. At no stage did Mark ever offer us anything except a full replacement and that was done with good grace, apologies and a genuine desire to help us. I cannot praise Mark and this branch of Yeomans enough.
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