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Item: StormproofUSA Oregon 8 Person 4 Room Tent 7.5ft High |
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Hi all - (with special thanks to phil+ruth) this is the message I sent via ebay messages to the seller of the tent! |
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Hello,
I have received the tent and unpacked it and checked it over. The tent is sticking together all over the place and when you pull it appart the internal PVU waterproofing is coming away, its almost as though it has been packed up before the waterproofing had dried!
Also the groundsheets are way too thin - like those found in a cheap beach tent and not suitable for a proper QUALITY family tent.
I require a refund of the £91.01 as the tent is not of the QUALITY standard you state in your listing. I DO NOT require a replacement.
Please give full return addresss and instructions ASAP.
I await your prompt reply and hope that we can resolve this matter quickly and without any grief.
Kind regards
This is the email I received back from them -
Hi there,
I’m sorry to hear that you are disappointed with your purchase and happy to accept a return if this is what you wish.
Please send the item back to us at; (Ill not give their address eh)
Please be sure to enclose a brief note with your name and full postal address in so that we can identify the return as yours when it arrives. We would advise that you use a carriage service that has a tracking facility (for your own peace of mind) as we can’t accept responsibility for packages lost in transit.
Once the item is received by us, in perfect condition, we will issue a refund to you. If this refund is to be by cheque, please indicate the payee name in your note.
Thanks
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This is the reply I sent back in response to their email:-
Hello Lesley/Tentastic Staff
I do not understand how I can return an item which I have found to be faulty - "in perfect condition".
I have unpacked the tent checked it found it to be faulty and repacked the tent in the bag to the best of my ability, anyone knows that tents (especially large ones) are very difficult to repack into their bag exactly as they came out. The tent has not been damaged by me, the only faults with the tent are the ones I have pinted out as my reason/s for requesting return for refund.
Your terms for returns are somewhat hazy, and I have looked into this through ebay buyer protection also I hope your terms do not go against my statutory rights under the sale of goods act and consumer regulations acts.
Please ensure that on my returning the tent (at my own cost) that I will be fully reimbursed £91.01 which I paid for it.
Regards
Ann-Marie
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Cheers ;-)
Mazamarie
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Topic: Please Help - Re Ebay Tent
