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Topic: outdoormegastore on Ebay Please Read.

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crystal jo

02/5/2007 at 1:20pm
Location: Pembrokeshire
Outfit: Outwell Flagstaff 5 + awning.

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it sounds to me like they dont have enough stock of your particular product, im sure you will receive the tent, eventually.

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crystal jo

Carpe Diem

SarahK7

02/5/2007 at 3:43pm
Location: Merseyside
Outfit: Aspen 500 DLX Vango Icarus 600

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We recently bought our new tent from there and found the service outstanding. They even stayed open late for us to purchase it!

langleys

02/5/2007 at 3:58pm
Location: Essex
Outfit: Vermont L Nebraska XL and Montana 4 6

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I think they have well overstrecthed themselves somehow. I phoned up to order a groundsheet and an Outwell carpet and even offered to pay the extra for an AM delivery before Friday and they told me that the earliest I could get it was Wednesday/Thursday of next week even though the items were in stock.

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Steve

lor6126

02/5/2007 at 6:52pm
Location: ayrshire scotland
Outfit: boutique camping bell tent

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iv just bought a sunncamp evolution 400 from them via ebay. Paid for sunday night, delivered this morning, up in my garden as i type. Excellent service, and iv just left them feedback to say so

pennypip

02/5/2007 at 6:54pm
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Hi All.

Thankyou for all your thoughts and advice.

Tonight i have finally received an e.mail from them apologising for the delay and advising me that my tent was dispatched tonight. Fingers crossed. I think by the sound of it they are a good company and are probably a victim of there own success which in this day and age is no bad thing.

I think though that anyone who sells on Ebay should be careful with there postage dispatch times and if they cant be met at least email the customer. Customers are only people who once they know can carry on and not unduly worry. Some people have said why open a dispute with Paypal. Well i only did this as i had had no email to my questions and if there was a serious problem then it is all documented with what has happened. If all goes ok you just click resolved. And if your wondering yes i will probably leave positive feedback to maintain there 100% feedback but will probably drop a hint to "talk to people!

magicaly

02/5/2007 at 7:24pm
Location: Wirral
Outfit: Nothing but we are caravan hunting

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Glad you have got it sorted pennypip.

Carol

paulr783

03/5/2007 at 12:36pm
Location: preston
Outfit: khyam Ontario 8

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ive read a lot of stories saying how good they are

so if they have 1 customer thats not happy out of say 500 thats a good record overall just got to keep fingers crossed that wen u order that your not that 1 in 500 lol

but its like any thing even a tin of beans sooner or later therell be 1 thats faulty

NOTHINGS PERFECT BUT IM THE NEAREST ULL SEE LOL

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crappie

03/5/2007 at 12:41pm
Location: Great wryley west midlands
Outfit: outwell vermont xl

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Purchased many times from these, never a problem. Good gear. They might suffer from a staffing problem. Never enough in this day and age. Glad its worked out. Hope your happy with your purchase.

alan29

03/5/2007 at 12:58pm
Location: Wirral
Outfit: Swift Freestyle 520 on seasonal pitch

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Outdoormegastore have just been moving from two premises to one. That may have had something to do with it.

Have to say I think they are superb, but I live local, and can go to the shop. They will take an internet order and let you pick it up at the internet price instead of normal retail.

Alan

bluebella

03/5/2007 at 1:05pm
Location: None Entered
Outfit: None Entered

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I phoned them this morning about my order (which isn't late yet, but I was panicking about the weekend) and they were lovely and helpful and said my things will arrive tomorrow (Friday - I ordered Tuesday) - so only 1 day out according to their usual delivery times, and still loads quicker than many other internet shops.

pennypip

03/5/2007 at 5:41pm
Location:
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Hi All and Thankyou again for all your comments.

Well i,m pleased to report that my tent came today and although i havn,t opened it yet it is well packaged.

So i would say yes certainly use this company but be aware of any deadlines you may have especially if you have ordered to go away with.

There can be delays either due to the company moving premises or through sheer orders that they are having to deal with.

Looking on the good side, if they have a lot of orders to dispatch that means they must have an awful lot of customers. That is a good thing. But communication must never be forgotten.

Right Looe here we come....

See you at West Waylands if your there in August!!

hlk01

03/5/2007 at 6:45pm
Location: Scotland
Outfit: Nevada3 Evo 600DL Andorra Elzas

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Glad to hear it all worked out. I guess that can happen to any company at busy times.

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Christine

2014
April -
BunRoy Fort William 3 sleeps
April / May
Invercaimbe Arisaig 4 sleeps
Bleatarn Brampton tbc July

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