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Subject Topic: outdoormegastore on Ebay Please Read.
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Personcrystal jo
02/5/2007 at 1:20pm
 Location: Pembrokeshire
 Outfit: Outwell Flagstaff 5 + awning. View crystal jo's Profile View Profile   Reply to crystal jo Reply   Quote crystal jo Quote  
Joined: 17/8/2005

Diamond Member
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 it sounds to me like they dont have enough stock of your particular product, im sure you will receive the tent, eventually.

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crystal jo

Carpe Diem


PersonSarahK7
02/5/2007 at 3:43pm
 Location: Merseyside
 Outfit: Aspen 500 DLX Vango Icarus 600 View SarahK7's Profile View Profile   Reply to SarahK7 Reply   Quote SarahK7 Quote  
Joined: 23/4/2007

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Forum Posts:   21
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We recently bought our new tent from there and found the service outstanding.  They even stayed open late for us to purchase it!


Personlangleys
02/5/2007 at 3:58pm
 Location: Essex
 Outfit: Vermont L Nebraska XL and Montana 4 6 View langleys's Profile View Profile   Reply to langleys Reply   Quote langleys Quote  
Joined: 26/8/2005

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Forum Posts:   3108
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I think they have well overstrecthed themselves somehow.  I phoned up to order a groundsheet and an Outwell carpet and even offered to pay the extra for an AM delivery before Friday and they told me that the earliest I could get it was Wednesday/Thursday of next week even though the items were in stock.

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Steve


Personlor6126
02/5/2007 at 6:52pm
 Location: ayrshire scotland
 Outfit: boutique camping bell tent View lor6126's Profile View Profile   Reply to lor6126 Reply   Quote lor6126 Quote  
Joined: 15/6/2006

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Forum Posts:   2005
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iv just bought a sunncamp evolution 400 from them via ebay. Paid for sunday night, delivered this morning, up in my garden as i type. Excellent service, and iv just left them feedback to say so


pennypip
02/5/2007 at 6:54pm
 Location: 
 Outfit:  View pennypip's Profile View Profile   Reply to pennypip Reply   Quote pennypip Quote  
Joined: 24/3/2007

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Forum Posts:   66
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Hi All.

Thankyou for all your thoughts and advice.

Tonight i have finally received an e.mail from them apologising for the delay and advising me that my tent was dispatched tonight. Fingers crossed. I think by the sound of it they are a good company and are probably a victim of there own success which in this day and age is no bad thing. I think though that anyone who sells on Ebay should be careful with there postage dispatch times and if they cant be met at least email the customer. Customers are only people who once they know can carry on and not unduly worry. Some people have said why open a dispute with Paypal. Well i only did this as i had had no email to my questions and if there was a serious problem then it is all documented with what has happened. If all goes ok you just click resolved. And if your wondering yes i will probably leave positive feedback to maintain there 100% feedback but will probably drop a hint to "talk to people!


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Personmagicaly
02/5/2007 at 7:24pm
 Location: Wirral
 Outfit: Nothing but we are caravan hunting View magicaly's Profile View Profile   Reply to magicaly Reply   Quote magicaly Quote  
Joined: 02/6/2004

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Glad you have got it sorted pennypip.

Carol


Personpaulr783
03/5/2007 at 12:36pm
 Location: preston
 Outfit: khyam Ontario 8 View paulr783's Profile View Profile   Reply to paulr783 Reply   Quote paulr783 Quote  
Joined: 18/4/2007

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ive read a lot of stories saying how good they are

so if they have 1 customer thats not happy out of say 500 thats a good record overall just got to keep fingers crossed that wen u order that your not that 1 in 500 lol

but its like any thing even a tin of beans sooner or later therell be 1 thats faulty

NOTHINGS PERFECT BUT IM THE NEAREST ULL SEE LOL



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Personcrappie
03/5/2007 at 12:41pm
 Location: Great wryley west midlands
 Outfit: outwell vermont xl View crappie's Profile View Profile   Reply to crappie Reply   Quote crappie Quote  
Joined: 12/7/2005

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Purchased many times from these, never a problem. Good gear. They might suffer from a staffing problem. Never enough in this day and age. Glad its worked out. Hope your happy with your purchase.


Personalan29
03/5/2007 at 12:58pm
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
Joined: 03/5/2005

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Outdoormegastore have just been moving from two premises to one. That may have had something to do with it.

Have to say I think they are superb, but I live local, and can go to the shop. They will take an internet order and let you pick it up at the internet price instead of normal retail.

Alan


Personbluebella
03/5/2007 at 1:05pm
 Location: None Entered
 Outfit: None Entered View bluebella's Profile View Profile   Reply to bluebella Reply   Quote bluebella Quote  
Joined: 18/4/2007

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I phoned them this morning about my order (which isn't late yet, but I was panicking about the weekend) and they were lovely and helpful and said my things will arrive tomorrow (Friday - I ordered Tuesday) - so only 1 day out according to their usual delivery times, and still loads quicker than many other internet shops.

 


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pennypip
03/5/2007 at 5:41pm
 Location: 
 Outfit:  View pennypip's Profile View Profile   Reply to pennypip Reply   Quote pennypip Quote  
Joined: 24/3/2007

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Hi All and Thankyou again for all your comments.

Well i,m pleased to report that my tent came today and although i havn,t opened it yet it is well packaged.

So i would say yes certainly use this company but be aware of any deadlines you may have especially if you have ordered to go away with.

There can be delays either due to the company moving premises or through sheer orders that they are having to deal with.

Looking on the good side, if they have a lot of orders to dispatch that means they must have an awful lot of customers. That is a good thing. But communication must never be forgotten.

Right Looe here we come....

See you at West Waylands if your there in August!!


Personhlk01
03/5/2007 at 6:45pm
 Location: Scotland
 Outfit: Nevada3 Evo 600DL Andorra Elzas View hlk01's Profile View Profile   Reply to hlk01 Reply   Quote hlk01 Quote  
Joined: 21/5/2005

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Forum Posts:   3528
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Glad to hear it all worked out.  I guess that can happen to any company at busy times.

-------------
Christine

2014
April -
BunRoy Fort William 3 sleeps
April / May
Invercaimbe Arisaig 4 sleeps
Bleatarn Brampton tbc July



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