Quote: Originally posted by minx69 on 17/7/2006
I think one of the "bods" agreed the pricematch whilst the boss was on hols, when she got back she shat her pants as there was going to be a huge loss on it (you did say it was a bloody brilliant price) so took the easy way out and just cancelled the order.
Had she been a bit more canny she could have said the only one left was found to be faulty and they couldnt get another ;) (ok so I was a retail manager for 10yrs and know a few tactics lol)
My advice mate, visit the shops in person, get em to put it up in their carpark or give up camping and buy a caravan LOL
I thought the exact same thing - she admitted to being sick so one of the plebs trying to run the show agreed to the price match with was duly cancelled by the boss on her return - prior of course to her mass deletion of emails !
Not a way to recover a situation and keep a happy customer. Also, its the best way to get your name remembered. There has been a lot of good feedback about the company - but its the horror stories we remember !
Better luck with your next buy - I like Oswald Bailey for all of my stuff - but I know they dont cater for everyone!
Topic: UNBELIEVABLE AGAIN! Norwich Camping!
