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Quote: Originally posted by minx69 on 17/7/2006

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I think one of the "bods" agreed the pricematch whilst the boss was on hols, when she got back she shat her pants as there was going to be a huge loss on it (you did say it was a bloody brilliant price) so took the easy way out and just cancelled the order.
Had she been a bit more canny she could have said the only one left was found to be faulty and they couldnt get another ;) (ok so I was a retail manager for 10yrs and know a few tactics lol)

My advice mate, visit the shops in person, get em to put it up in their carpark or give up camping and buy a caravan LOL

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I thought the exact same thing - she admitted to being sick so one of the plebs trying to run the show agreed to the price match with was duly cancelled by the boss on her return - prior of course to her mass deletion of emails !

Not a way to recover a situation and keep a happy customer. Also, its the best way to get your name remembered. There has been a lot of good feedback about the company - but its the horror stories we remember !

Better luck with your next buy - I like Oswald Bailey for all of my stuff - but I know they dont cater for everyone!

in their defence I have found them to be great.

We bought a coleman trispace for 149.99  & only used it after 3 weeks & found it to have dodgy zip. They replaced it straight away today no questions asked. They did not even inspect it. (which I was glad about as I had bent a few pegs!!).

I can't fault Norwich camping either. I e-mailed them about the lifting patches on my Montana 6 groundsheet and they have called me today to arrange a new tent to be delivered next week.

Fingers crossed the new one will be fine and will not leak as some have on here!!! I'm starting to panic a little about Outwells quality control!!!