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Quote: Originally posted by Liddenham on 28/9/2006

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. . . . . . . . . .  'With regards to the plastic end caps on the steel poles, these can come adrift but can be re-secured with some glue.'

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I would have thought, allthough written a little "wooley" that the above should help you.

They state that the plastic caps can be "re-secured" with glue - this (to me) implies that they are owning-up to the fact that the plastics caps should in their normal state be "secured". 

They also mention that the caps can "come adrift" which again (to me) implies that they are aware that the original method of securing them is insufficient.

I would say case closed - but then again, I'm no legal eagle!!

 

To the original topic -

I am watching these threads pretty damn close, 'cos I took the plung the other week and bought a monty 6 in the sales (working on the principle that next year I won't get it as cheap and it has 12 months warranty) but due to other comitments I haven't been able to try it out to check for faults.

Personally, the porch pole doesn't bother me - rightly or wrongly, I can shorten it.

My concerns are water leaks and a poor "pitch stance".

Roll on a dry day (when off work) so that I can get it pitched and get a look see.

 

 

HAs anyone had a replay from Outwell yet? I copied my complaint to the new e-mail address but still no reply.

The saga of faulty outwells progresses on, we have had replies from mark jennings, but I guess since his e-mail ( and rightly so ) went a bit more public he will have been bombarded, I always attach a read receipt, which helps with follow up e-mails.

Nonetheless, the fault is with the supplier, we too have had to return tents as the supplier would not pay the carriage costs, it entails a 60 mile round trip as this is where our nearest "on display store" is.

I guess this was fair enough as we had picked it up directly from them in the first place, but some form of goodwill or meeting in the middle would have been first class customer service, but with a faulty 50 odd kg montana to go back a trip down the M4 looms to see malc and the gang at ABC camping.

Certainly the reply e-mail is not polite, and as a result best to go elsewhere, but most of us have limited choice, but a response e-mail with a link and reference to this site about thier poor customer service could do well..? 

I emailed Outwell for advice, not to complain as I am very pleased with our Hartford XXL (2005 model!). Like others here, all I got was the automated in email in DANISH  - it took me a while to find the english translation. Not too helpful.

I might try that other email address. Meanwhile, does anyone have any ideas for pegging the Porch Tunnel (the extra one) down more firmly? We had a freak gale in the Lakes during which it came close to taking off despite using rock bolts. Also is there any way of fire proofing a tent so you can cook in it?  The tunnel is fire retardant but not the tent itself. Vango seem to have managed it.

Ann

I sent my email to Mark Jennings on Sept 20th and got a reply today....