Joined: 22/6/2004 
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Didnt get chance to phone Outwell yesterday, however I did get a reply to my emails:
Dear
I am sorry not to have replied sooner - unfortunately some of our first deliveries this came without the fabric repair patch and we are not able to get any replacements at this time
I do apologise if this causes you any inconvenience but I would be surprised if you needed it anyway
Best regards
Mark
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So this is Outwells customer service? seems a bit naff to me.
Did you ring them Christine? How did you get on?
Dont know wether to carry on persuing this, or give up as a bad job, one thing for sure, although Im happy with my tent I wont buy Outwell again 
Moz
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Topic: Calling all "Hartford XL" owners
