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Subject Topic: Returning leaky tents
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Personcouttleberry
24/6/2007 at 7:05pm
 Location: Moray NE Scotland
 Outfit: Coleman 6 man looking at replacement View couttleberry's Profile View Profile   Reply to couttleberry Reply   Quote couttleberry Quote  
Joined: 18/7/2005

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My view on the provided seam sealer for tents is that if I have one or possibly 2 slight leaks then I think it is reasonable to try the seam sealer before thinking about returning the tent. However, my current Monty 12 has a long length of seam that oozes water along its entire length as well as the leaks on every pole sleeve and 2 leaking door zips. In addition there are numerous leaks on other seams. I do not think it is reasonable to expect the cutomer to seam seal the whole lot on a brand new tent, particularly when it is so enormous.

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5 children, living in NE Scotland


PersonAngu2you
24/6/2007 at 9:23pm
 Location: Newcastle Under Lyme
 Outfit: Vango Delta 300 Rage Alta 6DX View Angu2you's Profile View Profile   Reply to Angu2you Reply   Quote Angu2you Quote  
Joined: 29/5/2007

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Quote: Originally posted by PigletandTigger on 24/6/2007
Quote: Originally posted by Ronni54 on 24/6/2007I too bought a Rage Bergen on the Internet from Tentastic and it leaked. I contacted them and they arranged for it to be collected and gave me a full refund without any hassle. I cannot fault their service.
Unless you take into account the number of leaky tents that they are selling!   If their customer service is that good it might be better that they find different brands to sell....

I've read of more problems with leaking Outwells than leaking Rage tents.....




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Tony


PersonPigletandTigger
24/6/2007 at 9:48pm
 Location: Dorset
 Outfit: Lots.mainly Cabanons! View PigletandTigger's Profile View Profile   Reply to PigletandTigger Reply   Quote PigletandTigger Quote  
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Quote: Originally posted by Angu2you on 24/6/2007
Quote: Originally posted by PigletandTigger on 24/6/2007
Quote: Originally posted by Ronni54 on 24/6/2007I too bought a Rage Bergen on the Internet from Tentastic and it leaked. I contacted them and they arranged for it to be collected and gave me a full refund without any hassle. I cannot fault their service.
Unless you take into account the number of leaky tents that they are selling!   If their customer service is that good it might be better that they find different brands to sell....
I've read of more problems with leaking Outwells than leaking Rage tents.....

Hang around a bit longer then - the Tentastic story has been around for a while and shows no sign of going away!

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Piglet


PersonAngu2you
24/6/2007 at 9:57pm
 Location: Newcastle Under Lyme
 Outfit: Vango Delta 300 Rage Alta 6DX View Angu2you's Profile View Profile   Reply to Angu2you Reply   Quote Angu2you Quote  
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I reckon a target of 50,000 budget priced tents sold in 2007 will have it's comebacks.

Out of interest, how many do Outwell and all the other 'big' names sell a year? Any idea of the market size in total?

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Tony


wildie
24/6/2007 at 10:28pm
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Quote: Originally posted by Angu2you on 24/6/2007
Quote: Originally posted by PigletandTigger on 24/6/2007
Quote: Originally posted by Ronni54 on 24/6/2007I too bought a Rage Bergen on the Internet from Tentastic and it leaked. I contacted them and they arranged for it to be collected and gave me a full refund without any hassle. I cannot fault their service.
Unless you take into account the number of leaky tents that they are selling!   If their customer service is that good it might be better that they find different brands to sell....
I've read of more problems with leaking Outwells than leaking Rage tents.....



problem with that is you never hear from those who`s tents don`t leak, so in the big picture its very small number out of thousands.

ps: how many have claimed leaking tents and it`s turned out to be condensation which can drip and flood the floor   specially this tpye of weather.



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