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Get on the phone and call them hassle them untill they are blue in the face. Did you send it back by recorded delivery ??? If so you should be able to find out if they have accepted delivery of it back them.

Quote: Originally posted by patricia1960 on 13/7/2007

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No they were actually very good and picked it up by city link next day after phoning them but no contact since. OH has just called them they say because they have had a recall on the vango killington there has been a lot of returns and thats why its taking soo long, but surely if its recalls they would just go straight to manufacturer. Ours is a vango oregon, which was leaking at quite a few places do we accept a repair or insist on a new one?

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Patricia tell them your going to contact Trading Standards because of thier lack of communication! This should do the trick!

Kevin

The Killington recall should not be an excuse for you not have recieved a report/update or even a replacement tent.  The killingtons are being sent back to manufacturers as they are faulty you just need a replacement and you should have had one ages ago and you should stress that you have not been able to go away due to the fact that they still have your tent.  Tell them that you will be reporting them to the Trading Standards if you do not get a replacement or your tent repaired by the end of the week.  I think you are being very patient - I would have lost the plot by now!!

Good Luck!

Sale of goods act from Trading standards.

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

Quote some of this to them and they might start to pick up their feet! Hope you get it sorted soon. We might be in for some nice weather towards the end of this month

Well just a wee update decided to keep calling them until i finally got an answer ,my returned tent was amongst a whole load of returns but they located it and very quickly sent us a replacement. So on the whole it took 2 weeks but I am very happy with the outcome, they didnt have the original tent in stock so they have replaced it with another that we liked also added the footprint.

So just waiting for a nice day to get it out the back give it a good soak and see how it goes its a Khyam Ontario 800 if anyone has one, would love some feedback.

Thanks for all your replies.

Tricia