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Phone them and complain!

Check thier terms and conditions as im sure they should by law refund in full if goods were faulty! Did you write  on returns slip the goods were faulty?

Heres thier terms and conditions link as well.

http://www.dpbolvw.net/click-1428744-10475506?url=http://www.outdoormegastore.co.uk/returns.htm

I also just made a purchase from Outdoor Megastore and that too turned up damaged.

I emailed the address given asking for a replacement about 10 minutes after the parcel had arrived and after two days waiting for a response (which didn't come) I telephoned the number given.  The first two occasions I just got a message saying the mailbox was full but on the third occasion got through and was told the item was out of stock for the season.  Expecting them to pick up the goods tomorrow.

I have a sneaky suspicion that they actually posted the goods damaged rather than it being damaged in transit as there were dirty scratch marks on the bag which was sealed in bubble wrap when it arrived so I'm not sure how such damage could have occured in transit.  I think I probably got the last one before they ran out but it's difficult to know for sure. 

Micky Badger 

Well, three weeks after returning the damaged goods, still no refund!!  I sent an email to their admin mailbox a few days ago but not so much as an acknowledgement from them (again).

Don't think I'll be buying from Outdoor Megastore again.

Micky Badger

there is a distance selling law that requires the full costs returned inc postage.

I think you should always remind them of the law.

I hope this helps