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Subject Topic: Gelert Aftersales Post Reply Post New Topic
Personsamy sung
26/7/2007 at 7:25pm
 Location: stoke on trent
 Outfit: gelert vario 6 +Oregon 3 View samy sung's Profile View Profile   Reply to samy sung Reply   Quote samy sung Quote  
Joined: 25/6/2007

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On our last camping trip one of the bedrooms in our vario 6 got damaged beyond repair so I emailed Naomi Baggott Sales administrator for Gelert to see if it would be possible to buy a new bedroom and she replied promptly re asking for my address and three days later I received a package from Gelert containing not one but two brand new bedrooms left and right totally free of charge now that is what I call an After sales service .from now on I shall certainly shop by brand Gelert.Have other people had service like that from any where

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Work to live ,dont live to work.           Poe


caster
26/7/2007 at 7:32pm
 Location: 
 Outfit:  View caster's Profile View Profile   Reply to caster Reply   Quote caster Quote  
Joined: 18/2/2007

Diamond Member
Diamond Member

Forum Posts:   3637
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Excellent service, with aftersales like that you can rely on the brand

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PersonBreezeblock
26/7/2007 at 8:14pm
 Location: Redditch Worcs
 Outfit: LV 6 VW & fishin gear View Breezeblock's Profile View Profile   Reply to Breezeblock Reply   Quote Breezeblock Quote  
Joined: 20/11/2003

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Forum Posts:   5308
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Well, what can one say? Great product and great service. Well done Gelert.

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Breezy
Gone fishing...


Personskyemac
26/7/2007 at 8:32pm
 Location: Lanarkshire
 Outfit: montana 6 + awning. vrx scenic 5i View skyemac's Profile View Profile   Reply to skyemac Reply   Quote skyemac Quote  
Joined: 08/5/2007

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Another one for the gelert appreciation society


Personfatlad
26/7/2007 at 8:46pm
 Location: South Shields Tyne & Wear
 Outfit: Coleman Coastline 4 Deluxe View fatlad's Profile View Profile   Reply to fatlad Reply   Quote fatlad Quote  
Joined: 10/8/2005

Platinum Member
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Forum Posts:   558
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Pass on appreciation to Gelert.  I have the Quebec 8+4 and I really love it !!! (although that doesn't stop me wanting other tents !!!)


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Person2tents
26/7/2007 at 10:08pm
 Location: South Devon
 Outfit:  Khyam XXL Classic View 2tents's Profile View Profile   Reply to 2tents Reply   Quote 2tents Quote  
Joined: 18/6/2006

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One of my favourite makes  Always been pleased with Gelert, loved my LV6.



Personrexgrant
26/7/2007 at 10:16pm
 Location: 
 Outfit:  View rexgrant's Profile View Profile   Reply to rexgrant Reply   Quote rexgrant Quote  
Joined: 22/7/2006

Diamond Member
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Forum Posts:   4241
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That is what we like to see.
Congratulations and well done gelert
Rex

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"Be the person your dog thinks you are" (BM)


PersonVelvet Kitten
27/7/2007 at 10:11pm
 Location:  Anglesey - Wales
 Outfit: FoST View Velvet Kitten's Profile View Profile   Reply to Velvet Kitten Reply   Quote Velvet Kitten Quote  
Joined: 07/5/2007

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Gelert are fantastic and the shop in Beddgelert is fantastic - we bought a tent from them it colaapsed after a heavy rainfall and broke all the poles - we took pics on the phone went to the shop they immediately gave us a new tent and £50 worth of extra gear - sleeping bags airbeds etc as we had to spend the next day in a laundrette getting all our stuff dry - great staff and told us to finish our holiday and drop the tent off on the way home - we dropped it off 2 days later when we moved to a site near the village - turned out to be a design fault and we were given some more vouchers to spend in store so I got the kids a load of Gelert clothing and a 3 man tent - bargain!!

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Degsy Rowlands is my love, my life and a lunatic!!!!!!!! Louise x


Personmontyblonky
31/7/2007 at 11:05pm
 Location: None Entered
 Outfit: None Entered View montyblonky's Profile View Profile   Reply to montyblonky Reply   Quote montyblonky Quote  
Joined: 23/6/2007

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Bought Gelert michigan 10. Put up the first time in the garden and a tent pole broke! Phoned Outdoormania no ans. emailed them. No answer.  Phoned Gelert.  Lovely manner on the phone, promised a new pole asap.  A week later another phone call, polite again, but no pole. Another week still no pole.  Going away this weekend. Emailed and called to say don't want tent.  The Gelert people organised it with the internet shop and it was collected today.  Bought 24th June! Now the proud owners of a Outwell Montana, also today. Tried in the garden without any probs.

Lovely manners but no follow through.

Happy camping this weekend.

Montyblonky



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