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 Topic: Outdoor Megastore on line
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03/8/2007 at 8:33pm
Location: Derbyshire
Outfit: Vango Diablo 600 xp
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Joined: 05/7/2007 Standard Member
Forum Posts: 7
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Hi, we bought our new tent from them a couple of weeks ago, along with about everything else you could ever possibly need for any eventuality (like to be prepared!). Everything arrived about 4 working days after we ordered it. We ordered the Vango Diablo 600xp, and according to the specifications it is only supposed to come in 1 bag, which it did. However, they seem to have forgot to include the tent poles and pegs, which are apparently now packed in a separate box. Luckily we checked it before heading off on our hols... Anyway, we rang them straight away as soon as we had realised, and they were excellent, apologised and arranged for the second missing bag to be delivered the next morning, which it was! Can't fault them really. We also complained because the instruction DVD inside was bent like a banana, so they sent us a new one too. All in all, despite a little hiccup, they solved the problem straight away..all was good. And they were by far the best prices on everything we ordered. Can't wait to go away and try the tent out next weekend... Good luck with your purchase and happy camping
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phoned OMS and even though i didnt erect the tent within 7 days as they state on the terms and conditions, they still sent me a new pole at no cost to myself.
