Message Forums

A metal tent pole in our Campus Breckenridge has broken in 2 places due to strong winds. The tent is only 1 year old and it has only been used for about 12 nights.

Do you think I have any case for asking for replacements as it is not fit for purpose or should I just forget about it and try and pay for it myself ?(assuming I can get replacements)

its definately worth a try, i'm sure that someone will be along soon with a more positive answer.  I know that Khyam are very good at replacing bits regardless of how long you have had the tent (there may be a charge) but i can't speak for other manufacturers.  I would ring the company you had if from they can only say no.  I would expect that it came with a 12mth guarantee and it sounds like a faulty bit

Quote: Originally posted by rexgrant on 22/8/2007

---

No give them a try they may play the ball when you tell them it ruined your holiday and you had to return home only two days into your annual two weeks and the kids were heartbroken ,You know what I mean little white one's

---

Ohh Rex, I`d never of thought it of you! Suggesting someone tells an untruth to get something for nothing...frankly, I`m shocked. I thought you were the soul of moral rectitude!

The ridge pole of my Force Ten broke in high wind a few years ago.  I wrote to Vango asking where I could obtain a replacement and they sent me a new full set of poles.