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Just thought i'd say how great these people are, we hear so much about the ones that let us down.

 I emailed them querying whether they had the items in stock before ordering , as so many times I've  ordered things on the net, only  to be told later they're out of stock.

 anyway, they promptly replied and I ordered yesterday, a kitchen and an outhouse, they arrived this afternoon, brilliant. The delivery was only £4.95 for the both items. The only snag was there was a little tear in the carrybag the kitchen came in. I mentioned this when I emailed to thank them for their quick service, and they relpied, offering me a replacement or a £5 refund for the damaged bag. Their prices are really good too, I got a sunncamp superlite kitchen for £25, its a great size and a handy little rubbish bag holder on the side too.

.well done outdoor focus

This isn't exceptional service by any standards, this is the bare minimum we should expect and accept.

Sorry to sound negative but checking stock, ordering an item and taking delivery is what should happen anyway!!......and any company worth its salt will offer a refund or exchange....what is this country coming to??

Hello Beefysmum

I think I know the camping shop close to you, in fact I probably just recently bought my tent from them and was thinking of going back for other things. Do tip me off please if you think I shouldn't return!

 If it is the same one I had fairly good advice but not marvellous service at the desk!

Very new to this camping thing, and have only just recently joined this website (fantastic advice here) so don't want to go wrong from the start.

Di

Quote: Originally posted by beefysmum on 09/4/2008

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Just thought i'd say how great these people are, we hear so much about the ones that let us down....... got a sunncamp superlite kitchen for £25, its a great size and a handy little rubbish bag holder on the side too......well done outdoor focus

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Hi Debbie, I have used Outdoor Focus  for a mailorder purchase in the past and found them really helpful with advice about the tent in question, how to put it up etc. Very knowledgeable and nice people.

re the Superlite kitchen, I have that and, I know its sounds silly, but I really like the little rubbish bag holder! Liddenham who used to post on here has that kitchen too but thinks the rubbish holder is completely useless, bless him. We're all different. MT

Quote: Originally posted by carterma on 10/4/2008

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This isn't exceptional service by any standards, this is the bare minimum we should expect and accept.

Sorry to sound negative but checking stock, ordering an item and taking delivery is what should happen anyway!!......and any company worth its salt will offer a refund or exchange....what is this country coming to??

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but sadly this seems to be exceptional at times it is a battle to get basic consumer standards - I for one feel very happy when an order is filled, delivered swiftly and no hiccups with payment etc.

 merry, The rubbish bag holder looks handy to me too,

 sara , thanks for those sites,

carterma, some sites never even email you back with answers to queries, or do so a week later when you've ordered elsewhere. the service we expect is not always what we get. so I thought it would be useful for peolpe to have personal recommendations on the good ones.

Scruffandco, this is my local store, great for browsing and viewing they have a good display of tents and equipment, but that's all i can say in their favour, long story, once bitten twice shy.

spattison, good to know, hope its all okay for you.

i'm bookmarking the recommended sites for future reference