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 Topic: Norwich Camping and Leisure
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15/7/2008 at 9:58am
Location: London (Scotland originally)
Outfit: Outwell Indiana 8 Vango Odyssey 500
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Joined: 10/2/2007 Platinum Member 
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We bought our Indiana 8 last year and the side canopy a few weeks ago. Both times they price matched and "Ryan" the tent man was very helpful in making our tent selection.
Lynne
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Lynne
Mad Campers - DH, DDs 15, 12 and me!
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06/6/2011 at 12:50pm
Location: Harrow Middlesex
Outfit: Easy Camp Baltimore 300 & 400 Zephyro
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Joined: 05/6/2007 Standard Member
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Some folks might be lucky with Norwich Camping, I was most certainly not.
Saw a shirt I liked on their website, at a good price. Ordered it first thing on Friday morning. At the foot of the auto-reply for my order it said ‘We will send you another email when your item is shipped’.
Friday passed, Saturday came and went, no email, so I phoned them at midday on Monday for confirmation, when a bright and breezy woman told me they didn’t have my size in the colour I wanted, and I was next on the list to be phoned.
To say I was disappointed to find this out after all that time is an understatement, and I cancelled my order there and then.
Their website still said, ‘Availability; in stock.’ For online retailing they really need to get their act together.
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06/6/2011 at 2:39pm
Location: Northants
Outfit: Too many. I need therapy.
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Joined: 11/8/2008 Gold Member 
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Another thumbs up from us for Norwich Camping. Ordered a Royal Pescara from them earlier this year, and received it in good time. I wouldn't expect any retailer to have customer services available 24/7 either, whether on-line or in shops.
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06/6/2011 at 5:29pm
Location: Nottingham
Outfit: Eldiss Affinity 482
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Joined: 24/5/2010 Platinum Member
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We have always had excellent service from Norwich Camping - we live about 30 minutes away so do most of our camping shopping there - on the odd occasion we have got home and found an item was cheaper elsewhere on the net I have phoned them and told them and they have refunded the difference straight away. I love going there shopping, I dont think my credit card does though!
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Debs
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06/6/2011 at 6:17pm
Location: Norwich
Outfit: Citroen Relay Campervan
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Joined: 23/1/2007 Diamond Member 
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Quote: Originally posted by Kampa Max on 06/6/2011
Fernman,
You do realise that Saturday is the weekend right? They most likely didn't have the majority of their staff in. The fact that they were rectifying the problem, the next working day, is effectively a sign of good customer service. I'm sorry but I think your taking this a little too personally.
Totally agree
If you are unfortunate enough to have to go at the weekend, it's all hands to the pumps - the place is packed. There is certainly no time for office work, so Monday mornings must be a catch-up time for the office staff.
I've always had excellent service from them
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Cheers
John
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06/6/2011 at 8:15pm
Location: Norwich Norfolk
Outfit: Outwell Arkansas 5 + Carolina M
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Joined: 08/7/2009 Gold Member
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Always had fabulous service at NC&L.
The only issue I have with them is the huge slices of cake served in the coffee shop, really not good for the waistiline.
Francophile is right about weekends there, heaving with people and very busy, but still cheerful staff..
I wouldn't buy a tent from anywhere else.
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Life is not about waiting for the clouds to pass, but learning to dance in the rain.
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07/6/2011 at 8:35am
Location: Norfolk
Outfit: Outwell Montana 6
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Joined: 01/6/2008 Silver Member 
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We live not far from them at norwich camping and leisure, and often pop in for a look around their tent displays etc. We got our monty delivered by them, and we always have great service! As you say we sometimes forget about the good service we get :)
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Jane x
Manor Farm cromer, Aug 8 days
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