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  Camping under canvas
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Subject Topic: World of Camping
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26/7/2008 at 6:12am
 Location: Guernsey
 Outfit: Outwell Vermont XL 2008
View Characters 4 Kids's Profile View Profile   Reply to Characters 4 Kids Reply   Quote Characters 4 Kids Quote  
Joined: 20/7/2008

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Forum Posts:   40
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This was the site we just purchased our camping goods from, Tent, Airbeds, Carpet, Chairs amongst many other things to set us up properly this year!!

We ordered on the Sunday, received an email on the Monday that the order was being processed. Me being impatient and excited plus not being familiar to their site / service called them a couple of times (Tue & Thursday) but they had to redo our invoic because they had to deduct the VAT and the order was fairly big

Anyway, they sent it all out on Wednesday & we received it Friday (yesterday) which was perfect!!!

The only bug bear I had was that we didn't get an email stating that the order was dispatched (had to phone) but Man I sopke to was very helpful & gave me a tracking no. too

It would have been nice to have been informed that not everything was dispatched as some items were out of stock (Carpet, Laundy Basket & Cook Set) especially as when I called on the Tue a lady said everything was in stock! But I'm not overly fussed as it was the tent I was more worried about.

Our footprint sheet has a miss-stitch section of about 4 inches by one of the peg holes which isn't good & our bath tub ground sheet has a similar miss-stitch in the centre of it (currently held togethr with duck tape) but I'll call them Monday to see what's happening about the out of stock items and the faulty footprint & bath tub ground sheet.



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Lisa & Family


26/7/2008 at 12:13pm
 Location: Norfolk
 Outfit: Viking Fiberline II
View alibee's Profile View Profile   Reply to alibee Reply   Quote alibee Quote  
Joined: 14/8/2006

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Forum Posts:   237

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Yep had good service from them ordered 3 or 4 times now and no problem all been ok so far so haven had to sort any faults so cant help there. Can be hard to get through to them on the phone tho!!

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I love my caravan!


27/7/2008 at 1:00pm
 Location: fylde lancs
 Outfit: outwell idaho xl
View flintystent's Profile View Profile   Reply to flintystent Reply   Quote flintystent Quote  
Joined: 05/3/2007

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ive spent about £600 with them this year - delivery is good but had to prompt 2 emails for after service complaint- tent fault not theirs. the price match is ok and they go on line when your on the phone to check. i will carry on using them - our local camp shop has shut down (BTC Fleetwood) so i will do most buying on tinternet.

 

 




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