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We placed an order for over £1,000 with World of Camping on Sunday just gone.

I contacted them on Monday late pm to see what courier they were going to use to make sure we'd be in on the day. (Spoke to a Female)

They hadn't processed our order but said that they'd process it asap and send an emal confirmation with tracking number fora Euro 48 delivery service.

Tuesday = Nothing?

Wednesday am I phoned them to query the delivery status (Yes Impatient but excited too!) they said that they'd sort out the invoice and arrange collection for that afternoon and that they'd email confirmation. (Spoke to a different Female)

Thursday midday-ish I called them to see if it had been sent as we hadn't received confirmation? Spoke to a Male this time who was really helpful, apologised for not receiving the email confirmation & gave me tracking number over the phone there and then.

Much to my relief it was collected yesterday & left England this am so it should be delivered tomorrow!!!!!!! Yay!!

I guess I was just nervous about spending that sort of money with a site that I hadn't used before? A courtesy email stating that the order was dispatched would have been useful.

I had read on their site that orders placed on a weekend are processed on the monday. I took that as being dispatched on a monday but they said over the phone that the processing can take around 3 days.

I guess I expect the same service as what we give on our website regarding orders especially when the products are stated as 'in stock'

But all in all we're pleased so far with the service, I just hope everything arrives together in 1 piece tomorrow am!!!! We can then go camping in the rain over the weekend!

I've been a huge fan of internet shopping for years, since before broadband - you can save so much money. Other than camping purchases include a range oven, 3 cameras, binoculars, TVs, DVD recorder, much insurance, endless ebay items, laptops, clothes - the list goes on 

I must have used every site going for camping - got last 3 tents on t'internet in 2002, 2005 and June this year (Vermont), plus every sort of accessory down to rock pegs.

Apart from a couple of minor skirmishes on Ebay, no problems. However I think I've been lucky because I've never had to return anything ever.

So rather than get loyal, go for the best price - that's what the internet is all about.

Had excellent service from Taunton Leisure recently, item ordered late Monday evening, delivered 8AM Thursday.

Pete

Brought a tent and windbreak frm www.lesuireshack.com last week, paid £6 delivery, oredered at about 6pm on wednesday and received 12pm Friday, very good service

ordered some foam mats for the sleeping areas in the kids tents from smart outdoors, I ordered 30 tiles from the internet page.They phoned me the same day to say they had a bulk price which was a better deal and did I want to do this? I was impressed in these days of automatic ordering and never speaking to a person that they went to the trouble of talking to me.

Also when I had a problem with a faulty lid on a bottle of biomagic for the loo the guy from biomagic dropped 2 new bottles off for me as he was in the area - unexpected service or what?

Towsure have always been very reliable, as have Waudbys.I try to use the same people wherever possible if they have given me good service even if they are a few pence dearer - good service is hard to come by and should be rewarded if at all possible

Quote: Originally posted by Characters 4 Kids on 24/7/2008

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We placed an order for over £1,000 with World of Camping on Sunday just gone.

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OH thinks I spend a lot on camping equipment. I should show him this!

We have spent the last 4/5 years camping all summer, every summer and last year my Husband said we'll buy a new tent next year. Plus he has never bought me a Birthday Present or Wedding Anniversary Present so he doesn't have a leg to stand on! lol

Now we work full time on our own business together we decided to sell our 2nd car as we didn't use it anymore. The idea was that we'd put it towards a holiday but we all decided we wanted to do a big camping holiday next year instead of flying somewhere (helping the environment and all that) 

We were better off buying & testing everything this year in preperation for it (that was my excuse)

It's suprising how much everything adds up to! Tent, windbreaks, kitchen unit, toilet, airbeds, table, wardrobe, chairs, etc (Ok so the carpet & kids room aren't 'needed' but they looked good)

Plus we're VAT exempt here so we got quite a bit for our money, you should have seen the original order!!

Quote: Originally posted by Hairywol on 25/7/2008

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I must have used every site going for camping - got last 3 tents on t'internet in 2002, 2005 and June this year (Vermont), plus every sort of accessory down to rock pegs.

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