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if the pitch provided is not fit for purpose then they should give you a full refund

and from what you describe that site is not fit for the purpose of camping in a tent

That sounds dreadful. I had a lucky escape - a few weeks ago I posted asking for peoples' views of this site because I wanted to take my children to the Country Park. In the end I opted to stay at the C&CC site at Lydford and buy a day ticket for us all. I should be there now but Lydford rang at the weekend apologising for cancelling my booking due to the site being water-logged and said a lot of other sites in the area were the same and they gave me a full refund.

I think it is unrealistic for them to expect you to camp in a sea of mud and what good will that do their ground anyway?  You can hardly go knowing you'll be turned away - very bad customer service.