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Subject Topic: Outwell poles Post Reply Post New Topic
22/8/2008 at 6:25pm
 Location: Hull
 Outfit: Outwell Vermont M
View woggles26's Profile View Profile   Reply to woggles26 Reply   Quote woggles26 Quote  
Joined: 22/8/2008

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Hi i'm new to this site so here goes. I have an outwell vermont m tent and 2 of my poles are bent does anyone know how i can get a replacement as outwell dont want to know?


22/8/2008 at 6:37pm
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle.
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Joined: 20/9/2007

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Have you tried your local/online retailer

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Sue & Phil
--------------------- I Love My AeroBed    


22/8/2008 at 6:39pm
 Location: Hull
 Outfit: Outwell Vermont M
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Hi, yes they can get them in packs of 10 for 170 a bit pricey as i only need 2


22/8/2008 at 6:43pm
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle.
View sunvalleysue's Profile View Profile   Reply to sunvalleysue Reply   Quote sunvalleysue Quote  
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What £170,a bit steep,well a lot steep.You would think a big tent manufacturer like Outwell would make spare parts more ready available and reasonably priced,after all you have purchased their product.

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Sue & Phil
--------------------- I Love My AeroBed    


22/8/2008 at 6:48pm
 Location: Hull
 Outfit: Outwell Vermont M
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i know, outwell wont even talk to me i had to go through a retailer to get a price from them as they only talk to retailers!!. They are steel poles 22mm, i've looked all over


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22/8/2008 at 7:12pm
 Location: Hull
 Outfit: Outwell Vermont M
View woggles26's Profile View Profile   Reply to woggles26 Reply   Quote woggles26 Quote  
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does anyone have any spare poles from a vermont that i could buy?


23/8/2008 at 12:05am
 Location: swansea
 Outfit: Avondale corfu sunvalley 8
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Joined: 05/8/2004

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have you tried here?

tent awning clinic, seem to stock allsorts of poles and fittings. maybe give them a ring?

shame on outwell not being able to supply one or two poles though?

When you buy a tent costing hundreds of pounds its a bit much when they can't offer a replacement pole without having to fork out for a whole set.



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Debbie


23/8/2008 at 12:45pm
 Location: Hull
 Outfit: Outwell Vermont M
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Hi i've rang them but they don't do my poles!! gutted



26/8/2008 at 4:22pm
 Location: swansea
 Outfit: Avondale corfu sunvalley 8
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are the poles on the vermont the same as the montana? . someone selling their montana poles on here

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Debbie


27/8/2008 at 4:40pm
 Location: Hull
 Outfit: Outwell Vermont M
View woggles26's Profile View Profile   Reply to woggles26 Reply   Quote woggles26 Quote  
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Hi thanks for that just asked if there still available


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27/8/2008 at 7:48pm
 Location: 
 Outfit: 
View scara0_0's Profile View Profile   Reply to scara0_0 Reply   Quote scara0_0 Quote  
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I have recently purchased a new Outwell Montana and was assured by my dealer that you could by poles individually as I had the same problem you now have with my last tent when poles snapped, I would maybe try a different dealer first as I like you wouldnt be very happy with this service.



27/8/2008 at 9:07pm
 Location: Newport
 Outfit: 3 Tents
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i have had this trouble too outwell are a bit of a nightmare to get hold of and they you have to go through an outwell retailer, which is daft

good luck on your quest

-------------
Shels

Easy Camp Tornado 3, Vango Banshee 300 Pro, Airgo Air Genus 400


27/8/2008 at 9:24pm
 Location: SHEFFIELD
 Outfit: VANGO ORCHY 500
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Joined: 07/6/2007

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Yet again Outwell let themselves down on customer service...Or should i say LACK OF IT !!!!!!!!!!


05/9/2008 at 1:16pm
 Location: Wales
 Outfit: Montana 6
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Don't know which retailer you asked about your spare poles, but they sound rubbish. Any decent Outwell retailer will be able to order single spare poles from Outwell. Suggest you try another dealer who is more helpful.


05/9/2008 at 3:26pm
 Location: 
 Outfit: 
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Maybe it was the retailer chancing their arm?



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