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  Camping under canvas
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Subject Topic: JR Camping Post Reply Post New Topic
24/8/2008 at 7:41pm
 Location: Nottingham
 Outfit: Vango Aspen 700DLX Outwell Virginia 5
View sleepyol's Profile View Profile   Reply to sleepyol Reply   Quote sleepyol Quote  
Joined: 19/8/2007

Silver Member
Silver Member

Forum Posts:   181
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Hello,

Seeing as we're hearing so many stories of shocking customer service, I just wanted to tell everyone about some superb customer service that we have received from JR Leisure in Leicester.

When we returned from our wet'n'windy summer holiday in Devon, we had suffered some minor damage to our tent inner. When we got back, I phoned JR (where we bought it from) but didn't expect much knowing that Vango no longer make the Aspen. However, JR told me that they still had some canvas' for the Aspen (inner and outer tents) and would be happy to exchange my old (damaged) one for a new one ! ! Alternatively, they said that they were happy to exchange the tent for the new upgraded model, the Zambezi.

After looking at various reviews of the tent (including on here), we decided to stick with the Aspen so went over and swapped out canvas for a brand new, 'in the box' set of inner and outer.

All in all, fantastic service.


24/8/2008 at 7:54pm
 Location: staffordshire
 Outfit: willerby salisbury plus
View BENTLEY1's Profile View Profile   Reply to BENTLEY1 Reply   Quote BENTLEY1 Quote  
Joined: 17/8/2008

Standard Member
Standard Member

Forum Posts:   29
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Site Reviews Total: 2
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We also had great customer service from JRleisure we had the same yesterday from the Manchester branch,i recommend people use them as they are very helpful.


24/8/2008 at 8:28pm
 Location: 
 Outfit: 
View cathymac's Profile View Profile   Reply to cathymac Reply   Quote cathymac Quote  
Joined: 15/2/2008

Diamond Member
Diamond Member

Forum Posts:   2024

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Fantastic to hear. Shame this kind of service is getting rarer these days.

-------------
Beauty is in the eyes of the beer holder

Cath


25/8/2008 at 9:22am
 Location: Netherlands
 Outfit: De Waard Esvo (3) Hypercamp
View AngelicMinx's Profile View Profile   Reply to AngelicMinx Reply   Quote AngelicMinx Quote  
Joined: 09/6/2008

Diamond Member
Diamond Member

Forum Posts:   4656
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More camping stores should take note and act in a similar manner !

Angie



25/8/2008 at 2:14pm
 Location: Cumbria (Upper Eden Valley)
 Outfit: Cabanons SunValley Michigan Khyam ABI
View dadsbeaniemad's Profile View Profile   Reply to dadsbeaniemad Reply   Quote dadsbeaniemad Quote  
Joined: 23/6/2008

Diamond Member
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Forum Posts:   8127
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We were looking at a groundsheet from them and didn't know if they were OK to deal with - you have now made up my mind to purchase from them   Thank you



-------------
Keely :-))


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25/8/2008 at 3:41pm
 Location: Fife
 Outfit: outwell oregon 4 & khyam tourer 200
View carel31's Profile View Profile   Reply to carel31 Reply   Quote carel31 Quote  
Joined: 18/6/2007

Standard Member
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Forum Posts:   33
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We bought our Khyam from them earlier in the year and when the bedroom pole split first time out they organised a replacement very quickly. Wouldn't hesitate to use them again.



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