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Hi everybody.

Bought a Vango Aspen 500dlx, late last year & have just returned from our first 2 week holiday in Wales. Very happy with certain aspects of the tent, but most unhappy to find a problem when taking it down.

After lifting off the outer flysheet, found a lot of wear on the inner steel pole sleeves. Infact in numerous places there are actually holes. When i got home i spent a long time inspecting the tent & found that the flysheet had coresponding areas of wear, where the inner waterproof coating had been worn away. I think that the problem may have been friction between the outer & inner, with the most affected areas being the cross over points of the front to back & side to side poles & the areas where the flysheet ties off on the pole legs.

Has anybody else had a similar problem to this?

We have practised pitching the tent on numerous ocasions & are quite experienced campers, so im sure the tent was pitched correctly. As this was our first outing with it, so this is essentially a brand new Vango, im very dissapointed to find it in this condition.

I would be very grateful for any advice on a course of action I could take in relation to this.

Cheers in advance.

Dave. Nottm.

Sounds ike you got a 'friday afternoon one ' dont stand for it take it back !

We got ours when they first came out ,think it was 3-4 years ago now? ,used it to death and although there is fading rub marks no worn areas ,let alone bloomin holes!

Still looks like new and expect a few more years from her yet!

Thanks for the comments so far.

Just found visa bill & purchased on 23rd August 07, so maybe just out of shop 12 month guarrantee, but still under Vango's warranty, I think. Will pop into retailer & enquire about situation ASAP.

Liana, I dont think it came bag sealed, cant remeber for sure, but Im pretty certain I would have noticed if it was display item. In fact Im sure it had that new feel, could have been a returned though, i suppose. Was on a very good offer at the time.

Cheers

dont worry aobut the 12months warrenty stuff

You buyers rights far extend that period so dont worry ,take it back

Quote: Originally posted by sleepyol on 26/8/2008

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Out of interest, where did you buy it from (see you're in Nott'm, same as us) ?

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neil45, we we're on as level ground as you can find in Pembrokeshire, pretty good really.

We purchased an aspen 500dlx from JR leisure last april. We went away last week and thought we'd pitched in an ok spot, only to find after 3 days of rain that we had infact camped on what can only be described as a small river!!! Water managed to come through the seam running across the floor of the main tent, so much so that the carpet we had down had to be thrown away as it was saturated in smelly muddy water!!

I contacted JR leisure the day after we arrived home, Monday, and they had sent a replacement tent out to me by 11am the following day, what fab service!! They are also sending me out a replacement carpet when they arrive back in stock.

Vango tents have a life time guarentee so if you dont get any joy with who you bought it from go straight to Vango.

Right, just returned from JR Camping & Leisure, Nottm. & there customer service was faultless. They agreed to replace both the fly & inner tent, even though our 12 month warranty with them ran out a week ago.

My only slight concern is my Aspen was a 2006 & the replacement is a 2007 & slightly different colour, no porch awning door etc. But we've still got the 2006 pole set as JR Leisure said they are the same.

Can any peeps confirm this?

As the models have slight differences ive decided to contact Vango to confirm this before I try to pitch, with the ring & pin system being so tight, i want to be sure.

But that aside, Big Up to JR Leisure, Nottingham, great customer service, highly reccomended.

Cheers

just a quick note our tent was leaking through the outer canvas pressuming waterproof had worn off.bought it in 2005. contacted vango who paid for collection and have just been told by vango that they will replace the whole unit. but as they are discontinued they have asked me to think of a replacement, was looking art the nile

worth contacting them