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Subject Topic: Outdoor World FAB customer service Post Reply Post New Topic
29/8/2008 at 2:05pm
 Location: North Yorkshire
 Outfit: montana 4
View sharrocks's Profile View Profile   Reply to sharrocks Reply   Quote sharrocks Quote  
Joined: 22/5/2005

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Just wanted to bring your attention to some great customer service.

Rather stupidly we bent on of our Montana 6 roof poles- trying to put them in a montana 4 (I said it was stupid), while they still worked the tent was a bit lopsided

I e-mailed Outdoor World on Sunday explaining m predicament- On Wednesday I received a replacement pole FREE OF CHARGE.

Thats what I call service- Will try to use them for all online purchases in the future 

Julie



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Julie


29/8/2008 at 2:24pm
 Location: whiston merseyside
 Outfit: Vango Ark 3 Black + Vango Aura 3 Blue
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Joined: 22/3/2003

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i wish Vango were like that.i phoned them this morning,after our fibre pole split down the centre,"sorry poles are'nt included in our LIFETIME GUARANTEE".would'nt mind but thats the first time we've put it up.i would'nt recommended Vango to anyone,if they treat there customers like that.as some people say "THE GUARANTEE'S NOT WORTH THE PAPER IT'S WRITTEN ON!!!!!.



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