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Well, what are you expecting it to do?

It will be 5cm thick when inflated.

We have 10cm ones (used once, hate them with a passion and will never even unroll the godforsaken things again lol) and they inflate pretty quick,

Once the hissing noise stops, that it as far as they are going to go but you can pump them up a bit more if you want.

Rolling them up and getting them back in the bag is a whole different matter.

Did I mention I hate them? lol

Angie

We have a double inflating mat (which can be folded and used as a thick single) with a valve on each half. You need to open the valves and give a good few puffs through them to get them going (to be honest I usually just keep blowing until its full - patience is a virtue but not when setting up) and then quickly close the valves tight. 

Hope you get it changed without any probs!

Katie 

Ive used mine for a couple of years now and it inflates quickly each time.

For the first time, I was advised to give it a few lung fulls to get it going. Over time the valves can get a bit clogged with dirt so a quick clean of an older one can get it back workng well. They do work better if stored flat (under the bed or on top of the wardrobe) and do take a bit longer if they have been left rolled and well deflated.

To get them back rolled up, I have always followed the tips the nice man in the shop gave me and never had a problem. Roll it all the way squishing as you go. Fasten the valve and unroll again, then open and quickly give it another roll/ squish and it gets nicely flat!

Each to there own of course, and different brands may differ but I love mine. Sometimes wake up in the tent a bit sore and stiff but never if Ive used my mat!