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Hi everyone, this is my first post on Uk campsite,

We purchased a Montana 6 tent end of June last year from Casey's Camping in Ilkley, and have had 4 great holidays in it with no problems last year.  It stood up to gale force winds in North Wales, and subsequent downpours without a problem.  however have just got back this weekend from 11 nights in Devon, had a little bit of rain and some moderate winds, (nothing as severe as it's stood up to before) got to the campsite on the thursday the 7th, come friday afternoon I noticed a 4-5 inch tear in the right window (as you stand in front of the tent).  The tear is along the stitching and runs parallel with the black triangle of fabric for the guyline.  Both of these window guylines were in use, neither was over taught and the winds were certainly less than the tent has stood up to before.  I have spoken to the guy at Casey's who said bring in the tent and he would look at it and "sort it out".  However I am just a little concerned, that they may try and repair the plastic window, and will this work ?

With the tent being less than a year old from date of purchase, would we be entitled to a replacement ?  We do really love this tent and have looked after her.  Tent is just drying out at the moment defore we take it back to Casey's.  Does anyone know how we could contact Outwell?

Lisa

Here you go but don't hold your breath.

http://www.oase-outdoors.dk/uk/contact.html

Welcome to UKCS by the way .