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and we snapped one of the poles.  Tents up though and looking pretty decent.  Just need to replace the pole before using tent anywhere other than the garden!

Eep. Is it difficult?

Tent is now down and refusing to go anywhere near its bag!

Just out of interest is it a new tent as it is the first time you have pitched it? If so take it back for a replacement pole as they should not snap on mere pitching in normal circumstances.

Cheers

I would still conider taking it back and discussing the matter with your supplier. In my experience you generally do have to be forcefull when putting the poles in the pins and forming the tent shape. Also remember that the tent and poles will have to stand up to all sorts of stresses and strains when pitched including strong winds etc.

Cheers

What tent is it ? Where did you get it from ?

Poles aren't usually covered with a guarantee as it's hard to prove how and why they snap . Usually up to the discretion of the store / manufacturer .