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Subject Topic: Outwell UK Contact Telephone number Post Reply Post New Topic
PersonBeeloyalist
02/7/2009 at 12:33pm
 Location: West London
 Outfit: Arkansas 7 View Beeloyalist's Profile View Profile   Reply to Beeloyalist Reply   Quote Beeloyalist Quote  
Joined: 30/6/2008

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Hi,

I posted in the tent sections some questions/issues I have had with my Arkansas 7, however I have sent the same questions to the dealer and have had little joy on resolution so far.

Therefore I would like to take this up with Outwell. I have sent them an email but no reply in five days does anyone have a UK contact number where I can deal direct with the OEM rather than a dealer who does not seem too bothered.

Thanks

 


caster
02/7/2009 at 12:53pm
 Location: 
 Outfit:  View caster's Profile View Profile   Reply to caster Reply   Quote caster Quote  
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Easycamp, Robens and Outwell are owned by Oase Outdoors ApS, can't find a UK phone no. but the Danish No. is:


+45 70 22 85 00



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Persondadsbeaniemad
02/7/2009 at 2:05pm
 Location: Cumbria (Upper Eden Valley)
 Outfit: Cabanons SunValley Michigan Khyam ABI View dadsbeaniemad's Profile View Profile   Reply to dadsbeaniemad Reply   Quote dadsbeaniemad Quote  
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Aren't they based somewhere in the UK like Halifax?

-------------
Keely :-))


Persondadsbeaniemad
02/7/2009 at 2:07pm
 Location: Cumbria (Upper Eden Valley)
 Outfit: Cabanons SunValley Michigan Khyam ABI View dadsbeaniemad's Profile View Profile   Reply to dadsbeaniemad Reply   Quote dadsbeaniemad Quote  
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Well I wasn't far off

http://www.ukcampsite.co.uk/directory2/details.asp?revid=654&typeid=25

PO Box 475
Harrogate
North Yorkshire
HG3 1ZP

Use the link as there's a link to the website and maybe a number on there

-------------
Keely :-))


Personalan29
02/7/2009 at 2:12pm
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
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Your contract is with the dealer - they are responsible if there is a fault. If they won't listen take advice from the consumer protection people.

Alan


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Personkopte4ever
02/7/2009 at 2:35pm
 Location: Lancashire
 Outfit: Force 10 Nitro 200 View kopte4ever's Profile View Profile   Reply to kopte4ever Reply   Quote kopte4ever Quote  
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There is no direct contact in the uk, everything is run from denmark, there are uk sales reps in the uk, however they are only contactable for uk stockits only, not for the generall public. unsure of what the address is above tough.

Alan is right, your contract is with the seller and no one else, if no luck with them, trading standards or citezens advice is the next stage


Personbosshogg_hgte
02/7/2009 at 2:44pm
 Location: North Yorkshire
 Outfit: Outwell Hartford XXL 2009 View bosshogg_hgte's Profile View Profile   Reply to bosshogg_hgte Reply   Quote bosshogg_hgte Quote  
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For information, the address in harrogate is for the Uk marketing director who lives in spofforth (a few miles away from the centre of Harrogate). the PO box is at the Harrogate sorting office.
There is a phone number available on the internet but this has little use but it is possible to speak to someone there but they are of little use

For the amount of money we all collectively spend with suppliers like these, they should have some form of customer support rather than suppliers that cannot be bothered or "don't have the time" (yes Caseys at Otley that includes you)



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