Sadly this sort of thing happens when market sectors are affected in the way that the camping equipment market has been over the last 12 months.
With the sudden upturn in business, companies look to cut their production costs to maximise profits by outsourcing the manufacturing to the cheapest bidder but sadly this is always to the detriment of quality. Models all start to look the same as they are all now coming from the same manufacturing area and new names start to appear on things that we know as something else. Quality and customer service goes out the window because these companies are now too busy dealing with supply issues and the ever growing pile of returned faulty stock to be able to deal with the people who matter...... their customers.
The decline in the quality of products in general and the recent lack of customer service is clear to those who are not new to this lifestyle and regrettably the situation is not going to improve over night.
Whilst these companies are hay making due to our desire it will not improve, but when normality returns and they look at the damage that this has cost them in the long term they then need to ask themselves......was it all worth it to loose our reputation !
5 weeks 2 days and 14 emails and still no reply from Vango.
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Dont dream your life, live your dream, or just go down the pub !!
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Topic: Getting fed up with Vango ?
It's not the size of the dog in the fight- it's the size of the fight in the dog!
