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There have been a few threads on here about the vatious levels of customer service from well know retailers, but I would like to relay my experiences with Yeomans.

I have a large Outwell "lake" tent,  for which I just bought a side canopy ( from Yeomans ) -  However I have in the last few days also bought a bargain "as new" Cabanon Biscaya 370 ( my ultimate tent )   I have also found a buyer for my Outwell who didn't require the side part.  ( Nothing wrong with the Outwell its fantastic - just that I cant use two large tents )

Yeomans took back the side canopy which of course hadn't been used, gave me a full cash refund - they also fully refunded a large outwell table, that simply wouldn't fit in the boot of my car.  Their Head Office have been brilliant on the odd occassion that I have used them.  And the staff at the local garden centre - which has an excellent outdoor display - are also super helpfull - they will order stuff in for you and dont object if you change your mind and choose something else instead.

I hear nothing but good reports about this firm.  I think they set the standards for others to follow.   I am extremely happy with them - just wish they sold Cabanons !

We have just had a good result with Yeomans who have just agreed to replace our 16 month old tent which has started to leak.

We originally bought it from our local Yeomans camping exhibition last year and went back again this weekend when we saw it was on again.  The chap there said they couldn't help us as the tent was out of warranty but advised us to ring the Yeomans customer services number.  Which we did.  They rang us back within about 15 minutes of the original phone call and said that the local Yeomans shop would contact us when the new tent was delivered there.

Very happy!

great store - can highly reccomend !

Saturday late afternoon - I called their shop in Bury to see if they had 3 fold-up easycamp stools ( £3.99 each )  they didn't -  nor did they have any in the main warehouse.

The lady on the phone said she could see two at another shop in the midlands and one at a store in the South East - she requested all 3 and they have arrived today   In just over 1 working day they had these items collected from the various branches and sent via head office to Bury - all for the princley sum of £11.97 -  Amazing service !

Yeomans are RUBBISH

Placed an on-line order for an item (Vango Canopy) on Sunday evening which was listed as in-stock next day delivery. Received no shipping confirmation on Monday or Tuesday, e-mailed and rang on Wednesday,was promised a return call but received nothing. E-mailed and rang Thursday....nothing again. Cancelled my order and have sent a letter of complaint (which I'm guessing will equally receive no response). Will never set foot in a Yeomans store based upon my on-line experience with them and I hope others will see this and do the same........there is simply too much competition for camping equipment to have to put up with this apallingly bad service.

Only visited the Codsall store (Wolverhampton) Very helpful and polite staff, reasonalbe prices and a really good display. It was seeing their Bear Lake 4 up that made my mind up about buying the Trout Lake (Same quality etc)

Similar to the experieince I had at Windfields at Feckenham near Redditch - very helpful and polite, properly trained staff.

Well done to both of them.