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Just a thought, but were you trying to pitch this tent on your own?

I have lots of experience of erecting tents but there is no way I could manage this tent on my own ( I spent a long time trying!!!)

Its fairly easy with 2 of you once you have the ring and pin sussed out. It can be extremely difficult tent to erect in windy conditions but once pegged and guyed with a few delta pegs, can stand up well in a reasonable wind.

Reminds me of the first time we tried to put up our brand new tent - it was a huge Coleman Columbia.   My husband.son & daughter all had a go while I watched safely indoors.  Everybody got really angry, my daughter went off in a huff, so I came on here pleading for help, and phoned a friend to come over.  3  hours later it was up and I had to tell my husband I really didn't like it - he was furious.  We never did use it, and sold it for almost what we paid for it.  The next was a Vango Oregon.  Easier to work out how to put it up but the ring'n'pin was  hard work and needed two people. 

Good luck,  I hope you manage to sort it out and enjoy some campung trips in it,

Homebird