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Subject Topic: If at first you don`t succeed... Post Reply Post New Topic
PersonThe Womblers
08/3/2010 at 9:58pm
 Location: Rugby Warwickshire
 Outfit: Gelert Alaska 8 View The Womblers's Profile View Profile   Reply to The Womblers Reply   Quote The Womblers Quote  
Joined: 27/2/2007

Standard Member
Standard Member

Forum Posts:   59
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...our Gelert Alaska 8 was blown apart in 2008. Lots of broken poles

Wrote to Gelert end of 2008 asking if they had any spare poles or give us any info about sizes to get and didnt get much of a reply

Baby George entered the world last year, so we had no camping hols

Wrote to Gelert this year and woman was very helpful and said she'd look into it for me. Came home today and saw delivery note on door with my name on it and I wasnt expecting anything. Checked delivery companies website and tracked order and turns out its from Gelert....have they send me replacement poles....hopefully find out tomorrow!!


Personalijns
08/3/2010 at 10:10pm
 Location: lancashire
 Outfit: Swift Merlin View alijns's Profile View Profile   Reply to alijns Reply   Quote alijns Quote  
Joined: 17/5/2009

Platinum Member
Platinum Member

Forum Posts:   579
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fingers crossed

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alison                           


Personsoggy knees
08/3/2010 at 10:30pm
 Location: Hull East Yorkshire
 Outfit: VANGO TAMOR 500 (yet to be tested) View soggy knees's Profile View Profile   Reply to soggy knees Reply   Quote soggy knees Quote  
Joined: 07/5/2006

Platinum Member
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Forum Posts:   1074
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Hope you're sorted.  Well done if you are and a  to gelert.

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Windy jo
Best keep off the baked beans


Personbobsbabes
09/3/2010 at 8:39am
 Location: Shropshire
 Outfit: Sterling Eccles SR 636 Nissan Navara View bobsbabes's Profile View Profile   Reply to bobsbabes Reply   Quote bobsbabes Quote  
Joined: 22/5/2008

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ohh fingers crossed !

-------------
hello


Personarkaig
09/3/2010 at 9:39am
 Location: Livingston Scotland
 Outfit: Hartford XL 2008 + Lunar Zenith 5 2006 View arkaig's Profile View Profile   Reply to arkaig Reply   Quote arkaig Quote  
Joined: 24/2/2008

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Or a thermal mug?  

Fingers crossed mate. George might go camping yet!


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PersonDreadnought
09/3/2010 at 3:25pm
 Location: Cannock
 Outfit: Freedom sunseeker and Delta Heron static. View Dreadnought's Profile View Profile   Reply to Dreadnought Reply   Quote Dreadnought Quote  
Joined: 01/5/2009

Platinum Member
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Forum Posts:   1084
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Or a new tent brochure

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Those that danced were thought to be quite insane to those who could not hear the music. Angela Monet              


PersonRedjeni
09/3/2010 at 8:59pm
 Location: Chorley Lancashire
 Outfit: Outwell Idaho XL & Vango Icarus 600 View Redjeni's Profile View Profile   Reply to Redjeni Reply   Quote Redjeni Quote  
Joined: 04/3/2010

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Forum Posts:   373
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Well???????

 

Hope it was the poles, impressive customer service if it was!!



-------------
Redjeni

April - Filey - no tent :-(
June - Carlton Minniott
July -Spain (no tent)
August - Carlton Minniott and others to be planned!


PersonShirls40
09/3/2010 at 9:03pm
 Location: Middlesbrough
 Outfit: None Entered View Shirls40's Profile View Profile   Reply to Shirls40 Reply   Quote Shirls40 Quote  
Joined: 03/4/2009

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lets hope its your poles that would be fantastic, no expense having to buy new tent you could save your money for other camping goodies or extra time away.


PersonBarry B
09/3/2010 at 9:56pm
 Location: Rochdale Lancashire
 Outfit: Khyam XXL Ranger & Aspen PT Cruiser View Barry B's Profile View Profile   Reply to Barry B Reply   Quote Barry B Quote  
Joined: 25/3/2003

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New tent.. bet they've replaced the whole shebang !

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You don't stop doing things because you get old, you get old because you stop doing things !


Personconneechiwa
09/3/2010 at 10:02pm
 Location: Highlands
 Outfit: Vango Beta 450 Icarus 500 Mazda Bongo View conneechiwa's Profile View Profile   Reply to conneechiwa Reply   Quote conneechiwa Quote  
Joined: 08/8/2009

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I do wish Womblers would come on and tell us - I'm dying to find out  Nosey mare that I am lol


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PersonThe Womblers
10/3/2010 at 11:53am
 Location: Rugby Warwickshire
 Outfit: Gelert Alaska 8 View The Womblers's Profile View Profile   Reply to The Womblers Reply   Quote The Womblers Quote  
Joined: 27/2/2007

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Sorry..didnt get online yesterday.

Parcel arrived at 3pm yesterday..........

.......3 out of the 5 pole sections were sent to us FOC!! I know I have 1 full pole section so we only need to get another pole section so it's saved us some spondoolies

Thank you Gelert!!


PersonPaul B3
10/3/2010 at 6:27pm
 Location: southampton
 Outfit: sunncamp pathfinder 400 View Paul B3's Profile View Profile   Reply to Paul B3 Reply   Quote Paul B3 Quote  
Joined: 24/2/2009

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well done Gelert,
glad they took note of you.

Post last edited on 10/03/2010 19:53:06


PersonShirls40
10/3/2010 at 7:30pm
 Location: Middlesbrough
 Outfit: None Entered View Shirls40's Profile View Profile   Reply to Shirls40 Reply   Quote Shirls40 Quote  
Joined: 03/4/2009

Gold Member
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Forum Posts:   238
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nice to see a big company actually having some good customer service.  well done Gelert

 

Shirls


PersonRedjeni
10/3/2010 at 11:50pm
 Location: Chorley Lancashire
 Outfit: Outwell Idaho XL & Vango Icarus 600 View Redjeni's Profile View Profile   Reply to Redjeni Reply   Quote Redjeni Quote  
Joined: 04/3/2010

Gold Member
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Forum Posts:   373
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Excellent, so pleased for you!!! 

-------------
Redjeni

April - Filey - no tent :-(
June - Carlton Minniott
July -Spain (no tent)
August - Carlton Minniott and others to be planned!


Personconneechiwa
11/3/2010 at 10:57am
 Location: Highlands
 Outfit: Vango Beta 450 Icarus 500 Mazda Bongo View conneechiwa's Profile View Profile   Reply to conneechiwa Reply   Quote conneechiwa Quote  
Joined: 08/8/2009

Gold Member
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Forum Posts:   232
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Site Reviews Total: 9
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Thats good service from Gelert - well done to them and great you saved some pennies



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