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Subject Topic: Customer service Excellence Post Reply Post New Topic
17/5/2010 at 2:57pm
 Location: Cambridge
 Outfit: Outwell Bear Lake 6 with Extension
View aju0812's Profile View Profile   Reply to aju0812 Reply   Quote aju0812 Quote  
Joined: 25/6/2009

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I thought I should post an acknowledgement to customer service way beyond the norm!

This acknowledgement goes to Yeomans, who have just replaced my Bear Lake 6 tent after it experienced an uncommon ground sheet pegging point failure. I only expected the zip in ground sheet to be replaced, but they insisted on replacing the whole thing, even though it is 12 months old.

So, if your planning on buying a new tent I would say you won't go far wrong buying it from Yeomansoutdoors.co.uk.

And no I'm not an employee!

 

 



17/5/2010 at 3:49pm
 Location: 
 Outfit: 
View cathyh's Profile View Profile   Reply to cathyh Reply   Quote cathyh Quote  
Joined: 04/6/2006

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Great service - thats good to know!



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