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Subject Topic: Wildday.com?? Post Reply Post New Topic
Persontoni786
22/9/2010 at 2:04pm
 Location: Merseyside
 Outfit: Terminally ill Vango Airbeam Capri XL View toni786's Profile View Profile   Reply to toni786 Reply   Quote toni786 Quote  
Joined: 01/8/2007

Standard Member
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Hi does anyone have experience of buying from Wildday.com?

We bought an electric coolbox in August as it was on offer, for our trip in September. However when we started to use it we found it did not work properly and then packed up altogether on the first day.

As soon as we returned I sent an email to explain about the problem and to arrange to return it or exchange it. I heard nothing within a few days so I emailed them again. It is over a week now and I have heard nothing at all from them. There is no phone number to contact them on or I would have rang them up.

I am beginning to fear that they are just ignoring my emails and I will not be able to sort it out. I was just wondering if anyone had had similar problems and if so how did you sort it out?

All help appreciated

-------------
Wendy : )

I finally got it all together, then forgot where I put it ;)


Personross99
22/9/2010 at 2:17pm
 Location: Guildford
 Outfit: De Vrijbuiter Dallas 4 View ross99's Profile View Profile   Reply to ross99 Reply   Quote ross99 Quote  
Joined: 19/8/2008

Silver Member
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try 01667 451831

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Ross


Persontoni786
22/9/2010 at 2:32pm
 Location: Merseyside
 Outfit: Terminally ill Vango Airbeam Capri XL View toni786's Profile View Profile   Reply to toni786 Reply   Quote toni786 Quote  
Joined: 01/8/2007

Standard Member
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Forum Posts:   96
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Ross thank you so much for that.
I have just rang them up and they have promised to put a replacement item in the post tomorrow!!
I will let you know what happens

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Wendy : )

I finally got it all together, then forgot where I put it ;)


Personsunvalleysue
22/9/2010 at 2:45pm
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle. View sunvalleysue's Profile View Profile   Reply to sunvalleysue Reply   Quote sunvalleysue Quote  
Joined: 20/9/2007

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Forum Posts:   3509
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We used them once to order a Gelert airbed.It went down while we were away so had to buy a replacement.Phoned them up and they just credited the money back no questions asked,didn't even ask for the old one back.

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Sue & Phil
--------------------- I Love My AeroBed    


Persontartanthistles
22/9/2010 at 2:52pm
 Location: Scotland
 Outfit: None Entered View tartanthistles's Profile View Profile   Reply to tartanthistles Reply   Quote tartanthistles Quote  
Joined: 27/5/2008

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We ordered our raised airbed from them ,and had no problems with it or our order we would use them again (it was delivered within 2 days of ordering).


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Personwarbis66
22/9/2010 at 5:18pm
 Location: Bristol
 Outfit: Sungari 600 Icarus 600 with canopies! View warbis66's Profile View Profile   Reply to warbis66 Reply   Quote warbis66 Quote  
Joined: 10/9/2005

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Forum Posts:   3057
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I have bought an awning from them great service no problems


Personmoonmummy
22/9/2010 at 9:16pm
 Location: Cornwall
 Outfit: HypercampDjakarta Vango omega 350 View moonmummy's Profile View Profile   Reply to moonmummy Reply   Quote moonmummy Quote  
Joined: 27/3/2010

Gold Member
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I got a rucksac from them, good phone contact, quick delivery, no problems.


Persondenny98
22/9/2010 at 10:05pm
 Location: Surrey
 Outfit: Outwell Montana and Birdland 3 View denny98's Profile View Profile   Reply to denny98 Reply   Quote denny98 Quote  
Joined: 29/7/2007

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I ordered my Montana Awning from them on a Wednesday afternoon and it arrived Friday morning.  No complaints at all.

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Denise


Personreggiewac
23/9/2010 at 4:09pm
 Location: Cheshire
 Outfit: De Waard Lepelaar & Kleine Burgemeeste View reggiewac's Profile View Profile   Reply to reggiewac Reply   Quote reggiewac Quote  
Joined: 27/7/2009

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I've had a good experience returning a tent to them that was faulty so I don't see why you would have any issues with a coolbox.

Friendly people and good service IMHO :)

-------------
Your mileage may vary


Persontoni786
23/9/2010 at 4:28pm
 Location: Merseyside
 Outfit: Terminally ill Vango Airbeam Capri XL View toni786's Profile View Profile   Reply to toni786 Reply   Quote toni786 Quote  
Joined: 01/8/2007

Standard Member
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Forum Posts:   96
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Thanks for the replies. You are all helping to instil confidence in this company. Hopefully tomorrow we shall have a nice shiny new coolbox.......

-------------
Wendy : )

I finally got it all together, then forgot where I put it ;)


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Persontoni786
02/10/2010 at 2:06pm
 Location: Merseyside
 Outfit: Terminally ill Vango Airbeam Capri XL View toni786's Profile View Profile   Reply to toni786 Reply   Quote toni786 Quote  
Joined: 01/8/2007

Standard Member
Standard Member

Forum Posts:   96
Tent Reviews:   4
Site Reviews Total: 9
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
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An update of the situation! After being promised a replacement the first time I rang, nothing arrived.
So I rang again and spoke to a different person who promised that i would receive a replacement within two days...again nothing arrived.
I rang again this week and spoke to another person who assured me that I would get a replacement by today. Surprise surprise nothing has arrived again!!! So now I have sent a letter (via email) from the Trading Standards about it. So I am now awaiting a response..........

-------------
Wendy : )

I finally got it all together, then forgot where I put it ;)



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