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It's my understanding that it's on the fabric part of the inner isn't it? If so just sew it up yourself paying special attention to the two ends of the rip. If it looks bad get a light coloured piece of fabric and do a patch over it.

If you're having bother straightening out a tent a footprint will help you, but you can use a piece of tarp cut to the correct size if you don't want to pay the excessive price for essentially the same thing.

Early last year on our first trip we also suffered from the same type of tear in our Tigris 400, this was also done by some idiot tripping over the guy ropes, and I must admit that the inner sleeping compartment has always been a bit of a tight/stretch fit with little or no room for any “give” all.

As there are only 2 of us and we have never used it, this is when the white dividing material  came into use, my wife just cut a piece out and machined it over the tear, it’s now as good as news.

She then went one step further and sewed some extra 2” lengths of elastic on to all the toggles, the inner tent now has a lot more “give” in it, we had no more problems the rest of last year.

We would also not be without our footprint. So much easier to pitch the tent correctly, also keeps the bottom of the tent clean.

Hope this gives you some idea.  

No, I don’t think that you have to worry that there is a fault with the Tigris range, my daughter has an Outwell tent and she has just converted it like her mother has done with ours due to the fact that her Pod was also a “snug” fit.

I think you will find that most tent manufacturers like to make tents look good and pleasing to the eye, that seems to entail stretching the inner pod to look nice, they would be nothing saleable about a “saggy” displayed inner tent, they don’t appear to have the practical side in mind.

I also think that due to the recent popularity in camping many thousands of tents are now made and sourced from places like China, Like most mass produced goods sometimes overall Quality can suffer at times, on saying that I have still been highly please with my Tigris, it ticks all the right boxes for us, and even more so now with my wife’s modification.