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09/4/2011 at 12:36pm
Location: Warwick
Outfit: Outwell Montana 6
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I had the same (same store) from GO. Bought a Monty 6 right at the back end of 2009. Used it three times for three nights in 2010.
Putting it up on the last trip I noticed that the sleeve for the front pole was becoming frayed (not at the edge where the pole goes in but at the other side of the stitching). At the same time the missus noticed that one of the bedroom toggles was missing (probably from the start), a minor niggle. Also the bedroom window/vent velcrow had given up the ghost, which meant that it either blew closed during the day, making the tent warmer or blew open during the bight letting a breeze in.
I'm not one for complaining about small things, but it did concern me that the tent appeared to be having problems in such a short space of time, especially as it is well looked after and we don't have any kids, so it doesn't get abuse.
When I took it back, the supervisor came over (seemed quite experienced), asked what the faults were and then just said go and pick out another one from the displayed stock and we'll swap it over, without even looking at it (I suppose they have tents coming back for the same known faults).
I'm not sure it this is because of the GO policy or Outwell policy or a combination of both. I know Outwell did have some quality issues a year or so ago, but with that sort of back up I'd be happy to purchase from them again.
Post last edited on 09/04/2011 13:16:01
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Topic: GO(od) service
