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Subject Topic: Go Outdoors Price match??? Post Reply Post New Topic
Personashy55
22/4/2011 at 5:25pm
 Location: Bolton
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Price matched a Coleman Northstar lantern at Go Outdoors today and got £9 off the price but did not realise that they add the postage and packing to the other stores price before subtracting 10%!! Last year I price matched a Montana front awning and an Outback grill and got £50 and £12 off respectively! No mention of p&p! Is this a new thing? Go were selling the lantern for £53.99ish and Winfields for £44. I ended up paying £44.95. Wish I'd gone to Winfields now! At least they have genuine reductions!

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Lakes and Wales... :-)


Personkrazykamper
22/4/2011 at 7:56pm
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Never heard of that before.  Not much of a bargain then

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2015 Trips

January - Red Squirrel
February - Red Squirrel
March - Gimme Shelter
April - Elie
May - Noah's Ark
May - Riverside, Skipton
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September - Gimme Shelter


Personmrslennon
22/4/2011 at 8:03pm
 Location: Clydebank
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Does anyone know if I'll be able to use price match along with the 20% voucher tomorrow?

I'm buying an Outwell Nevada M, which is £299 in Go outdoors, but I've seen it for £279 on SK Camping.com


Personwarbis66
22/4/2011 at 8:06pm
 Location: Bristol
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They have done the postage thing for ages, i suppose they base it on the overall price you pay

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France Lover


Personwarbis66
22/4/2011 at 8:06pm
 Location: Bristol
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They have done the postage thing for ages, i suppose they base it on the overall price you pay

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France Lover


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Personashy55
22/4/2011 at 8:46pm
 Location: Bolton
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But why would the overall price include postage and packing? I wouldn't order online from Winfields of Haslingden, I would go to the store. Similarly, I am not buying online from Go Outdoors so don't know why they compare the online price to their store price??? I think the moral of the story is... make sure that whatever you price check is free delivery?? Or shop with other retailers?? I constantly scour the internet for cheaper prices than Go and find loads of cheaper retailers. JR Leisure have lots of cheaper prices e.g. they have been selling the new Bear Lake 6 much cheaper than Go.

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Lakes and Wales... :-)


Personashy55
22/4/2011 at 9:27pm
 Location: Bolton
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On the subject of the lantern, have just tried it in my Hartford extension in the garden and it's brilliant! High lumens for reading and a more subtle light for just chilling - plus lots of heat. It will be interesting to see how long the canister lasts???

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Lakes and Wales... :-)


Personwarbis66
22/4/2011 at 10:09pm
 Location: Bristol
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i think the postage only applies if the purchase would need to be delivered, so if you lived in bristol and the price was x and you compared with x then you wouldnt pay postage, if you compared with nottingham and the price was x you would pay that plus postgage. ( I have had this debate with them before)

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France Lover


Personashy55
23/4/2011 at 3:27pm
 Location: Bolton
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E-mailed customer service at Go this morning and will wait to see what they say...

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Lakes and Wales... :-)


Personsylvie64
27/4/2011 at 8:06pm
 Location: Ossett
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Had bought a coleman double air bed at Go Outdoors for 31.50 then saw it on blacks website for 27.99.  printed off details, they tried to say that postage was charged on blacks unless you ordered a certain amount (100 i think).  However I stuck to my guns and said that I could collect air bed from blacks store without having to pay postage.  He referred it to manager who agreed to refund 10%.  Not a lot but it is the principle.


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Personashy55
02/5/2011 at 11:05pm
 Location: Bolton
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RESULT-
Dear Paula,



I’m very sorry to hear about your recent visit to Wigan GO Outdoors and the issue with our price match policy. The price promise has always included delivery charge against websites. However, if the website has a store local to our branch then we drop the postage charge as you could quite easily call at that store. This must have been overlooked on this occasion or there could be a slight training issue with the till operator. You should not have been charged postage on your last price match. Next time you pass the store please call in and ask to speak with one of the duty managers who will be happy to refund the difference and to apologize provide you with a £10 Gift voucher for any inconvenience caused.



Once again, I’m sorry for the confusion with your last visit and hopefully your next price match will be more successful.



Yours Sincerely



John Harold

Store Manager

GO Outdoors Wigan

So I was right,but the till operator actually said to me, I will go and ask the manager, returning and saying she was right so I think she was taking the p**s actually - I have replied that I think their training issue is more than slight!

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Lakes and Wales... :-)


Personsunvalleysue
03/5/2011 at 8:35am
 Location: The Love Shack
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When price matching Go Outdoors add any P&P charges that the other seller has,but also add their own P&P charges (£4.95 I think).

So as an example

Shop A...£30 + £4.95 P&P = £34.95

Go Outdoors £35 + £4.95 P&P = £39.95

Go Outdoors will match the total of the other seller and knock a further 10% off

So......£34.95 - 10% means Go Outdoors will charge you £31.46

Hope that helped

Phil

-------------
Sue & Phil
--------------------- I Love My AeroBed    


Personscamp
03/5/2011 at 9:06am
 Location: Glasgow
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Seems reasonable to me, if you compare with a local shop they will price match without postage. If you need to mail order then its the total cost, again sounds reasonable to me. I have always found go outdoors to be a very fair.


Personashy55
08/5/2011 at 7:56pm
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It is true... Go Outdoors do have excellent customer service. After the email from the store, I returned to the Wigan store. They reduced the price by another £10 and gave me a £10 voucher! So I got the Northstar lantern for £35 and a voucher for £10.
Unfortunately, I also had to return the lantern for replacement coz it's feet were broken! No problem as they gave me another. I wish I'd checked it in the shop as the one they gave me had no handle. So I had to go back again today... Anyway, I used it as an excuse to visit the new Manchester store and it was worth the extra drive. It's a fabulous store and in the heart of Ancoats - with good parking. My third Northstar seems OK - it could be described as a heater as well as a lamp

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Lakes and Wales... :-)


Personlulu72
12/5/2011 at 2:22pm
 Location: Lincolnshire
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I want to thank the OP for posting this thread, before it I had no idea they price matched + offered 10% off.

Today I've just price matched a Bear Lake 6 carpet RRP 89.99, Taunton Leisure have it for 72.50 with free del and I've just ordered it from Go for £65.25 - result.

Thanks again

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Lulu - New camper and Mum 0f 4


PersonOutdoorExp
17/5/2011 at 11:13am
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Quote: Originally posted by sunvalleysue on 03/5/2011
When price matching Go Outdoors add any P&P charges that the other seller has,but also add their own P&P charges (£4.95 I think).

So as an example

Shop A...£30 + £4.95 P&P = £34.95

Go Outdoors £35 + £4.95 P&P = £39.95

Go Outdoors will match the total of the other seller and knock a further 10% off

So......£34.95 - 10% means Go Outdoors will charge you £31.46

Hope that helped

Phil

The alternative - and one that will keep the independent camping retailer afloat this year is just to ask them if they'll knock £3.50 off their price, and explain why. Much less trouble!



-------------
Steve
Outdoor Experience



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