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Babyfish - What shop is it that you work in again...?

Must admit - I tend to report a mistake. Sometimes the store asks for the extra item back and provides free post (e.g. a second buggy raincover) and on other occasions I have been allowed to keep the extra items (e.g. 4 packs of 4 guyropes when I only ordered 1 pack of 4).

I did get more than I expected when I paid for what I thought was a spare flysheet for our Vango Columbia 600 though. I had enquired whether there was a spare flysheet for the Columbia potentially lurking in the back of a store room and was actually sent the whole tent apart from the poles (the tent comes in 2 bags - one containing the poles and the other everything else (including the flysheet)). For the £100 they asked me for, I had actually bought the "everything else" bag not just the flysheet that I'd originally enquired about, which equated to a tent roller bag along with the flysheet, inners, detachable storage pockets, pegs, repair kit and groundsheet for the porch. As we'd already managed to buy a complete spare pole set off eBay for £25, this purchase meant that we actually got a whole new £450 tent for £125. Must admit, this was more a case of me not understanding what the price I'd been quoted covered rather than a mistake on the retailer's part - but it was somewhat unexpected.

We wanted the spares in the first place to keep our favourite tent going as long as possible. We now have a bargain priced full replacement tent stored in the bottom of the bedroom wardrobe for when our tent eventually dies - even better

I do think honesty is generally the best policy - and aids restful sleep....

Quote: Originally posted by happycampers98 on 01/9/2011

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Oh my god its a few poles!!!! What is wrong with you lot...keep them!!! Does it really matter!!

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