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Topic: GO..... a niggle and a praise!
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02/10/2011 at 11:09pm
Location: West Midlands Outfit: Mojave 5 Vermont XL and Oakland XL
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Joined: 13/8/2010 Gold Member
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Well, back in August we bought a notebook bbq from GO in the hope we'd be able to squeeze it in the car when we went camping... however, after one use, the lacquer peeled off on the inside (would have put up with that... it's where the coals go after all...) but also on the outside! So, decided to take it back. Hubby took it and got a credit note, which is printed on their till receipt roll. After a week or so in his pocket (sigh...) he took it out and it had pretty much all faded so he gave it me. You could still see the barcode so I figured it would be ok. However, went to a store today to look at tents and decided to look at getting another bbq. Picked a Weber one, took it to till and gave them the refund receipt. Not only did the barcode not work, but they couldn't see any codes on the receipt nor even the amount it was for. I had a feeling I was going to be arguing this one out with HO....
However, the staff in Loughborough store were able (thankfully) to eventually trace all of the details of our transactions via our Discount Card and manually entered the cost of the refund in for us. New bbq seems fab too! So, firstly - GO you really need to rethink your refund system because we almost lost nearly £22 which to us, is a lot of money! But secondly, a big thank you to the staff in GO Loughborough for their patience and help! Was very, very impressed! (And much as I think it's a con having to pay £5 a year for the discount card, at least it comes in useful!)
------------- Regards,
Kathryn
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03/10/2011 at 3:26pm
Location: Sheffield Outfit: Gelert Horizon 8 & Vango Icarus 500
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Joined: 02/5/2007 Silver Member
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LOL, just been to Go Outdoors in Sheffield in my lunch hour to pick up 3 of their Hi Gear campbeds (one for me and one each for the boys) - they have the cheap ones but they are difficult to put together, especially after putting the tent up.
They have a £20 off voucher on the website currently so I printed the voucher and set off. Got to the store and realised I had forgotten voucher so had to come back empty handed. Need to see if I can get there after work now
------------- Florida Easter 2013 (I know that's not camping ;))
Green Acres, Edale, May 2013
Laneside, Hope, May 2013
Hardhorn, Blackpool, July 2013
High Grundon, Pickering, August 2013
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