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One year we bought an Outwell Montana 6 which we found to have a stitching fault so returned and got a replacement.  Only to find a number of faults with the replacement; missing guy ropes, missing tension strap and a footprint on the roof of the bedroom pod and just generally felt like it had been used.  Took it back and got items for a caravan we decided to buy instead.  By the sounds of it I'd say you'd got a return as well.  We didn't get our tent for Go Outdoors tho was another dealer

Quote: Originally posted by SA2009 on 24/6/2012

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We had problems with our new Maritsa, went back to the retailer (missing eyelets, guy ropes badly frayed), which they agreed to repair no problem, however we also had another issue that we thought was due to us pitching it wrong (long story!) and so we contacted Vango direct for some pitching advice, had a lovely email back from them to advise it was a fault with the tent not us (phew!) and advised we should get a replacement under warranty via the retailer, after speaking to the retailer (who have been brilliant too) we have a new canvas on its way! Hope you get it resolved, I've got to say as a fairly new camper I have been extremely impressed with the customer service of camping shops, seem to be much better than other retail shops or is that just me?

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what was the problem? i have the maritsa 700 and was just curious?

thanks

Quote: Originally posted by ej2095 on 02/7/2012

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Tent went back to go outdoors wolvohampton store (aftet fighting through the road blocks due to that flame thiny)

they said they sending it back to Vango to sort out

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glad its getting sorted. i have the maritsa 700 and cant fault it. hope you get it back or a new one and manage to start enjoying it because its a cracking tent.

Quote: Originally posted by benp on 02/7/2012

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Quote: Originally posted by SA2009 on 24/6/2012

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We had problems with our new Maritsa, went back to the retailer (missing eyelets, guy ropes badly frayed), which they agreed to repair no problem, however we also had another issue that we thought was due to us pitching it wrong (long story!) and so we contacted Vango direct for some pitching advice, had a lovely email back from them to advise it was a fault with the tent not us (phew!) and advised we should get a replacement under warranty via the retailer, after speaking to the retailer (who have been brilliant too) we have a new canvas on its way! Hope you get it resolved, I've got to say as a fairly new camper I have been extremely impressed with the customer service of camping shops, seem to be much better than other retail shops or is that just me?

---

what was the problem? i have the maritsa 700 and was just curious?

thanks

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