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Subject Topic: Good service award to BCH Camping Post Reply Post New Topic
Personbridgeywidge
24/8/2012 at 1:45pm
 Location: North Herts
 Outfit: Monterey4 Cabanon E View bridgeywidge's Profile View Profile   Reply to bridgeywidge Reply   Quote bridgeywidge Quote  
Joined: 20/8/2007

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Hi, just wanted to say a big thank you to the people at BCH Camping for their customer service.

I bought an Outwell extension from them in June, online, but didn't test pitch until early July, when I discovered faults with the bag and the poles.

After sending photo evidence as requested, they contacted Outwell, who agreed to send a replacement, which arrived this morning (and they called to say it was on its way and had been checked over).

BCH have been helpful and efficient and have communicated very well. I would recommend them. And the price I paid was competitive too . I wasn't charged for the redelivery or collection, that was done at the same time saving time and effort.

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Do campers 'peg it'?


Personenergize
24/8/2012 at 3:31pm
 Location: Hertfordshire
 Outfit: Hi Gear Atakama 5 & Vango Venture 400 View energize's Profile View Profile   Reply to energize Reply   Quote energize Quote  
Joined: 23/7/2004

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Always a good thing to hear.
Well done for highlighting it :)

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Tracy


PersonRTS5
24/8/2012 at 4:20pm
 Location: North Wiltshire
 Outfit: Elddis & 3 tents View RTS5's Profile View Profile   Reply to RTS5 Reply   Quote RTS5 Quote  
Joined: 25/8/2010

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Yes far too often people come on to complain about a company but rarely to praise one. Well done BCH


Persondk168
24/8/2012 at 8:30pm
 Location: Devizes Wiltshire
 Outfit: MWB2BVW2BCrafter2 View dk168's Profile View Profile   Reply to dk168 Reply   Quote dk168 Quote  
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Love BCH Camping. I am avoiding a trip there at the mo, as I know I shall not come out empty-handed!

DK

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Apple The Campervan - A Van For Work, Rest & Play!
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Personparmit
24/8/2012 at 8:34pm
 Location: West Yorks
 Outfit: Outwell Oakland XL View parmit's Profile View Profile   Reply to parmit Reply   Quote parmit Quote  
Joined: 09/11/2010

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Can someone tell me what and where is BCH Camping? I'm assuming they are a camping store somewhere.


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Personbridgeywidge
24/8/2012 at 8:36pm
 Location: North Herts
 Outfit: Monterey4 Cabanon E View bridgeywidge's Profile View Profile   Reply to bridgeywidge Reply   Quote bridgeywidge Quote  
Joined: 20/8/2007

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Parmit they are: based in Trowbridge, Chippenham and Bath,so a bit far for you to visit, but they also have an online store: BCH Camping

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Do campers 'peg it'?


Personparmit
24/8/2012 at 8:47pm
 Location: West Yorks
 Outfit: Outwell Oakland XL View parmit's Profile View Profile   Reply to parmit Reply   Quote parmit Quote  
Joined: 09/11/2010

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Thanks. That;s prob why I've not heard of them. Will look on their web site tho.



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