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Subject Topic: outwell need your help urgent Post Reply Post New Topic
Personblicky
17/9/2012 at 7:23pm
 Location: somerset
 Outfit: outwell vermont l2013 View blicky's Profile View Profile   Reply to blicky Reply   Quote blicky Quote  
Joined: 30/1/2011

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I have outwell vermont l 2011 which was supplied to me by Taunton leisure in June this year as a replacement for my previous returned tent. low and behold I used it for the first time this September only to find out it has several leaks I contacted the supplier and was told they would repair it as they have not got this model left in stock this is not a cheap tent and should not have to be repaired they say as it is a year old that's all they can do. this is not a year old as I only got in June this year and how can they gtee this will not leak again as i wont be using it again till next year. can anybody advise me on this problem or can you give telephone contact of outwell customer services my supplier is Taunton leisure who up to know have been very good it not my fault I have had faulty tents supplied please some one help

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blick


Personarsenaldes
17/9/2012 at 8:08pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River* View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
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Hi
You have a "reasonable time" to return goods (reject item) as faulty or not fit for purpose under the sale of goods act for a refund or replacement item this is the best way to go. If you make a warranty claim or you are out of reasonable time then the retailer can, as I understand it, repair or replace at their discretion. Your contract is with your retailer NOT Outwell so you have to go through them. Keep a record of any communications.

As a matter of interest where were the leaks

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Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again


Personlidds0
17/9/2012 at 9:40pm
 Location: Yorkshire
 Outfit: None Entered View lidds0's Profile View Profile   Reply to lidds0 Reply   Quote lidds0 Quote  
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If you received this faulty tent in June this year, it's three months old now, no? So well within warranty period and, if it genuinely is leaking (and not just condensation issues) then surely it's not fit for purpose.

It's a shame you had to wait three months to pitch it for the first time to find out, otherwise they'd have had to refund you without quibble.

I'm sure someone will be along soon to discuss the legalities, but you'd think that Taunton Leisure would refund, or offer you a credit note to be used next year, as a gesture of goodwill. Who wants to sit on a potentially faulty tent all winter, knowing the warranty clock is ticking and any potential repair is un-tested?!


Personfran1000
18/9/2012 at 8:28am
 Location: East Sussex
 Outfit: None Entered View fran1000's Profile View Profile   Reply to fran1000 Reply   Quote fran1000 Quote  
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Imo you're right about the age thing. The tent might be a year old in terms of when it was manufactured, but it's only had 3 months' use/ownership and that's what counts.

I'm not sure that you can insist on replacement rather than repair though.

Consumer Direct are very good. If you google them, they have a helpline number.




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