Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums
Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Camping under canvas 		Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: outwell need your help urgent Post Reply Post New Topic
Personblicky
17/9/2012 at 7:23pm
 Location: somerset
 Outfit: outwell vermont l2013 View blicky's Profile View Profile   Reply to blicky Reply   Quote blicky Quote  
Joined: 30/1/2011

Standard Member
Standard Member

Forum Posts:   31
Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0
I have outwell vermont l 2011 which was supplied to me by Taunton leisure in June this year as a replacement for my previous returned tent. low and behold I used it for the first time this September only to find out it has several leaks I contacted the supplier and was told they would repair it as they have not got this model left in stock this is not a cheap tent and should not have to be repaired they say as it is a year old that's all they can do. this is not a year old as I only got in June this year and how can they gtee this will not leak again as i wont be using it again till next year. can anybody advise me on this problem or can you give telephone contact of outwell customer services my supplier is Taunton leisure who up to know have been very good it not my fault I have had faulty tents supplied please some one help

-------------
blick


Personarsenaldes
17/9/2012 at 8:08pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River* View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
Joined: 13/6/2010

Diamond Member
Diamond Member

Forum Posts:   5090
Tent Reviews:   12
Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0
Hi
You have a "reasonable time" to return goods (reject item) as faulty or not fit for purpose under the sale of goods act for a refund or replacement item this is the best way to go. If you make a warranty claim or you are out of reasonable time then the retailer can, as I understand it, repair or replace at their discretion. Your contract is with your retailer NOT Outwell so you have to go through them. Keep a record of any communications.

As a matter of interest where were the leaks

-------------
Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again


Personlidds0
17/9/2012 at 9:40pm
 Location: Yorkshire
 Outfit: None Entered View lidds0's Profile View Profile   Reply to lidds0 Reply   Quote lidds0 Quote  
Joined: 24/8/2009

Diamond Member
Diamond Member

Forum Posts:   4494
Site Reviews Total: 57
Site Reviews 2024: 7  
Site Reviews 2023: 10 
Site Reviews 2022: 1  
Site Reviews 2021: 4  
Site Reviews 2020: 1  
Site Reviews 2019: 0  
Site Reviews 2018: 8  
Site Nights 2024: 37
Site Nights 2023: 48
Site Nights 2022: 20
Site Nights 2021: 9
Site Nights 2020: 2
Site Nights 2019: 0
Site Nights 2018: 8
If you received this faulty tent in June this year, it's three months old now, no? So well within warranty period and, if it genuinely is leaking (and not just condensation issues) then surely it's not fit for purpose.

It's a shame you had to wait three months to pitch it for the first time to find out, otherwise they'd have had to refund you without quibble.

I'm sure someone will be along soon to discuss the legalities, but you'd think that Taunton Leisure would refund, or offer you a credit note to be used next year, as a gesture of goodwill. Who wants to sit on a potentially faulty tent all winter, knowing the warranty clock is ticking and any potential repair is un-tested?!


Personfran1000
18/9/2012 at 8:28am
 Location: East Sussex
 Outfit: None Entered View fran1000's Profile View Profile   Reply to fran1000 Reply   Quote fran1000 Quote  
Joined: 02/6/2005

Diamond Member
Diamond Member

Forum Posts:   2674
Site Reviews Total: 12
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Imo you're right about the age thing. The tent might be a year old in terms of when it was manufactured, but it's only had 3 months' use/ownership and that's what counts.

I'm not sure that you can insist on replacement rather than repair though.

Consumer Direct are very good. If you google them, they have a helpline number.




In order to post a reply you will need to register, or if already registered please log in here

Prev       Next
Quick Links - All Forums - Camping under canvas - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...

5862 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews] 



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement
Advertisement


UKCampsite.co.uk
2024 Advent Calendar

Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder