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Topic: Very unhappy with Soulpad - buyers beware

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FriendOfOwls

23/5/2013 at 11:27pm
Location: Severn Valley
Outfit: Aztec Galeria 4 Outwell Virginia 5

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Quote: Originally posted by Tentz on 23/5/2013
Not really comparing like with like, Range assistant will be minimum wage monosyllabic dole queue refugee, Soulpad woman may be a failing business owner at the end of her tether.

No, this guy wasn't as you describe at all. During my wait for the 'prices lady' I could hear him on his mobile phone, talking about some issue with the stock in the department, and he sounded rather voluble and seemed to know what he was talking about. He wasn't a youngster. He was about thirty-five and quite full of himself.

There are many minimum wage, monosyllabic dole-queue refugees working at the Range, and I've always found them friendly and helpful before, which was why this person stood out.

FoO

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FoO

lidds0

23/5/2013 at 11:51pm
Location: Yorkshire
Outfit: None Entered

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Quote: Originally posted by Cross Camping on 23/5/2013Good service is about when things go wrong and how the company deals with it...No company is 100% perfect but sorting the problem out is what its all about.Gary Cross

Absolutely agree. Anyone can take your money, the test of good customer service comes when dealing with a problem situation. As F.O.O. said: 'Absolutely no excuse for a salesperson with a bad attitude'.

I've had a couple of bad experiences with camping retailers- which were not my fault but due to receipt of faulty goods - and would try not to shop with them again because of poor attitude. On the other hand, I've also had experiences when the salesperson has been helpful and courteous whilst trying to rectify a problem, this makes you feel heard, and that they are working with you to find an amicable solution. It separates you from the problem issue and makes all the difference.

Maybe it's just about people skills?

I bet, if the woman at Soulpad had properly explained the situation, apologised, then proposed a potential alternative, she'd have kept a very satisfied customer who'd now be singing their praises on these boards.

Post last edited on 24/05/2013 00:13:28

Rosieposie

07/6/2013 at 6:13pm
Location: Notts.
Outfit: Bear lake 6 Trout lake 4 Soulpad

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From my point of view I've had excellent service from soulpad,from first buying it,when it arrived very quickly,to excellent customer service when contacting them via email over setting the tent up properly,were Zoe was a big help,I can thoroughly recommend them,and one incident shouldn't put anyone buying from what I regard as an excellent company.

raf48

11/6/2013 at 6:44pm
Location: E Yorkshire
Outfit: None Entered

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I have also dealt with them a couple of times, and found them to be very help full, when I had a problem it was dealt with the same day, even though they did suggest I may have caused the problem. ( I didn't) It's a shame you've had difficulties with them.

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Canvas tent, paraffin light, petrol stove. Heaven
I'd rather be kayaking.
Spent up, not pent up, just had my new tent up.

sadkate

12/6/2013 at 8:18am
Location: Linlithgow West Lothian
Outfit: The Yorkshire Diamond!

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An outsider's view on this:

I've long had a fancy for a Soulpad. I'm just back from a festival and the fancy is greater than ever. I think what someone said above about good service being hope a company handles things when they go wrong is totally true. No number of positive stories is going make me forget this story. 500 quid off your card is a big deal and they should have been making a big effort to sort something out for you especially when you'd been promised 2 day delivery.

I will be going directly to look at the Karma website now. Major boo-boo by Soulpad.

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Kate

Ye're no here tae enjoy yersel.

Catherinej

18/6/2013 at 3:10pm
Location: None Entered
Outfit: None Entered

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Thanks to auto's advice on my belltent thread, I'm asking all the suppliers if they currently have stock or not before commiting with an order.

Karma's website has been updated to show the 5m out of stock, so if one can do it. They all can. I've had this before with online companies, not showing they are out of stock and I am more wary that I used to be.

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