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 Topic: Very unhappy with Soulpad - buyers beware
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23/5/2013 at 11:51pm
Location: Yorkshire
Outfit: None Entered
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Joined: 24/8/2009 Diamond Member 
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Quote: Originally posted by Cross Camping on 23/5/2013Good service is about when things go wrong and how the company deals with it...No company is 100% perfect but sorting the problem out is what its all about.Gary Cross
Absolutely agree. Anyone can take your money, the test of good customer service comes when dealing with a problem situation. As F.O.O. said: 'Absolutely no excuse for a salesperson with a bad attitude'.
I've had a couple of bad experiences with camping retailers- which were not my fault but due to receipt of faulty goods - and would try not to shop with them again because of poor attitude. On the other hand, I've also had experiences when the salesperson has been helpful and courteous whilst trying to rectify a problem, this makes you feel heard, and that they are working with you to find an amicable solution. It separates you from the problem issue and makes all the difference.
Maybe it's just about people skills?
I bet, if the woman at Soulpad had properly explained the situation, apologised, then proposed a potential alternative, she'd have kept a very satisfied customer who'd now be singing their praises on these boards.
Post last edited on 24/05/2013 00:13:28
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11/6/2013 at 6:44pm
Location: E Yorkshire
Outfit: None Entered
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I have also dealt with them a couple of times, and found them to be very help full, when I had a problem it was dealt with the same day, even though they did suggest I may have caused the problem. ( I didn't) It's a shame you've had difficulties with them.
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Canvas tent, paraffin light, petrol stove. Heaven
I'd rather be kayaking.
Spent up, not pent up, just had my new tent up.
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12/6/2013 at 8:18am
Location: Linlithgow West Lothian
Outfit: The Yorkshire Diamond!
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An outsider's view on this:
I've long had a fancy for a Soulpad. I'm just back from a festival and the fancy is greater than ever. I think what someone said above about good service being hope a company handles things when they go wrong is totally true. No number of positive stories is going make me forget this story. 500 quid off your card is a big deal and they should have been making a big effort to sort something out for you especially when you'd been promised 2 day delivery.
I will be going directly to look at the Karma website now. Major boo-boo by Soulpad.
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Kate
Ye're no here tae enjoy yersel.
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