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Subject Topic: Thumbs Up To Casey Leisure Post Reply Post New Topic
PersonGlamper Puss
12/6/2013 at 9:31pm
 Location: Essex
 Outfit: Outwell Ohio XL View Glamper Puss's Profile View Profile   Reply to Glamper Puss Reply   Quote Glamper Puss Quote  
Joined: 26/9/2009

Silver Member
Silver Member

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Thought I'd give a positive message about Casey Leisure as all too often we are quick to complain.

We ordered an Outwell windscreen lux in mocca last Thursday and delivery stated between 2 - 5 days. Nothing received by midday today nor a confirmation email of despatch. So, gave them a call and was told their website shouldn't have allowed us to order the item as it was out of stock. Not only that but the payment had been processed. We were told we were on her list to call (who knows if that part was true). However she then went on to say they had just received a returned mocca windscreen by someone who had ordered the wrong colour. Without hesitation she said she would take £10 off the price plus remove the £4.95 delivery charge if we wanted the windscreen still. Can't say fairer than that..

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Glitter Graphics Generator


Personsadkate
12/6/2013 at 11:23pm
 Location: Linlithgow West Lothian
 Outfit: The Yorkshire Diamond! View sadkate's Profile View Profile   Reply to sadkate Reply   Quote sadkate Quote  
Joined: 28/6/2011

Gold Member
Gold Member

Forum Posts:   472
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Good to hear a story of decent customer service.

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Kate

Ye're no here tae enjoy yersel.


Personmrse0607
25/6/2013 at 2:30pm
 Location: Lancashire
 Outfit: Outwell Bahia 7 View mrse0607's Profile View Profile   Reply to mrse0607 Reply   Quote mrse0607 Quote  
Joined: 24/6/2013

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I can't fault Casey's. We've bought our tent from there, it was the display model (absolutely nothing wrong with it) and we got a great bargain and extra's thrown in. Andrew was really helpful and we're going back up there this weekend for other bits and bobs :)

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I'm new to camping - so please be gentle!!



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