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Subject Topic: Vango After Sales Post Reply Post New Topic
PersonCAZ1959
14/6/2013 at 10:14am
 Location: North West
 Outfit: amazon 400 signature range 2012 View CAZ1959's Profile View Profile   Reply to CAZ1959 Reply   Quote CAZ1959 Quote  
Joined: 07/8/2010

Platinum Member
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     Contacted Vango yesterday as one of the middle section's of my windbreak pole's had bent and snapped. It was the first time I had used it, although I purchased it over 2 months ago. When we were away we did not have any strong wind that could of bent it so contacted Vango asking if it could be a manufacturing fault or are they under guarantee. They got back saying the pole's aren't under warranty, but would send me 2 pole section's free of charge. I think the service I have received from Vango is excellent and would like to say a big thank you. You here of some tent manufacture's not being very helpful but Vango has the thumb's up for me.

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CAMPINGCAZ
MAY-Lincolnshire
June-Cornwall
July-Lincolnshire
September-Scotland
October-Cumbria


Personscamp
14/6/2013 at 10:17am
 Location: Glasgow
 Outfit: Tentipi + Nissan Patrol View scamp's Profile View Profile   Reply to scamp Reply   Quote scamp Quote  
Joined: 03/11/2004

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I too have found vangos customer service to be fantastic on the occasions i have used them.


Personvango man
23/6/2013 at 8:51pm
 Location: wigan
 Outfit: force te eldarado pyramid raclet 4 man View vango man's Profile View Profile   Reply to vango man Reply   Quote vango man Quote  
Joined: 16/12/2009

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same here, good kit , good service.



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I started life with nothing. I still have most of it.


PersonCAZ1959
23/6/2013 at 9:13pm
 Location: North West
 Outfit: amazon 400 signature range 2012 View CAZ1959's Profile View Profile   Reply to CAZ1959 Reply   Quote CAZ1959 Quote  
Joined: 07/8/2010

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    The poles came 3 day's later they sent me 1 full pole 3 sections and 2 more spare section's all brand new. I was so pleased I sent them a email saying how pleased I was and would recommend Vango.

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CAMPINGCAZ
MAY-Lincolnshire
June-Cornwall
July-Lincolnshire
September-Scotland
October-Cumbria


PersonYoda 773
26/6/2013 at 1:41pm
 Location: Isle Of Man
 Outfit: Vango Icarus 1000 View Yoda 773's Profile View Profile   Reply to Yoda 773 Reply   Quote Yoda 773 Quote  
Joined: 07/7/2012

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I'm a Vango fan so good to hear.

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6 out of 7 dwarfs are not happy.



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