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Subject Topic: Tent Damaged, should i retrurn or not? Post Reply Post New Topic
Personstevoman
19/6/2013 at 4:08pm
 Location: Ireland
 Outfit: None Entered View stevoman's Profile View Profile   Reply to stevoman Reply   Quote stevoman Quote  
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I post this in a different section by mistake so sorry for the double posting!!!

Well folks after saving and saving i finally bought my Vango Icarus 600. It arrived from the Uk in great tie, by courier, no complaints, i put the tent up and all pieces were where it should be.

BUT, i was taking it down th other evening and i noticed the sitching at the built in groundsheet or flysheet (im not sure what its called) that is attached to the main part of the tent is loose. About 3 inches of it is not stiched on and it looks like the stiching has come loose there, i guess it will only unravel more and more with use.

Is this common or should i send the tent back and look for another as it took me a long time to save for this i really dont want to come into any hassle with it.

Any advice on the matter really appreciated!


PersonJack+Jon
19/6/2013 at 4:26pm
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Do you mean you are outside the UK? I would think a few minutes with a needle & thread & some seam sealer might be easiest solution.

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Regards, Jack+Jon.


PersonCatAndNett
19/6/2013 at 6:02pm
 Location: West Yorkshire
 Outfit: Concorde L & awning View CatAndNett's Profile View Profile   Reply to CatAndNett Reply   Quote CatAndNett Quote  
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Id be contacting the seller to advise your options. They may arrange for it to be collected and send you another, or offer a partial refund if youre prepared to accept it and fix it yourself.

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March 2015 Aberford 1 night
April 2015    Skipton 3 nights
May 2015 Aberford 3 nights
July 2015   Lake District 7 nights
August 2015 Aberford 3 nights


Personclunty
19/6/2013 at 7:14pm
 Location: Worcestershire
 Outfit: Montana 6 Icarus 500 & Cabana 4 View clunty's Profile View Profile   Reply to clunty Reply   Quote clunty Quote  
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As above! I would take pictures and e-mail them to the company you brought it from. If you are overseas, it might be easier to get a discount and repair it yourself but this would invalidate the guarantee I think.


Personcazza20
19/6/2013 at 9:53pm
 Location: Atherton Manchester
 Outfit: outwell Elddis Firestorm caravan View cazza20's Profile View Profile   Reply to cazza20 Reply   Quote cazza20 Quote  
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Oops I answered on the other thread, as above contact the seller re options but I wouldnt try to repair it due to possible warranty issues jn case anything else is wrong withnit at a later date


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Personzivadog
19/6/2013 at 11:27pm
 Location: warrington
 Outfit:  LMC Royal.monza dlx tents everywhere View zivadog's Profile View Profile   Reply to zivadog Reply   Quote zivadog Quote  
Joined: 17/1/2013

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Be careful as if bad thread has been used it may break elsewhere,I would send back


Personstevoman
20/6/2013 at 10:24am
 Location: Ireland
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well folks, thanks for the replies. im situated in Ireland by the way.

I took your advice and got back onto the company i bought it from, it was a scotland based company on ebay.

I emailed them and they said they would not have another delivery of vangos until late July, which is fair enough. They did however say if the tent wont impair my camping, to go ahead and use it until they have their next delivery, they will then in turn organise to have it picked up via courier and they will send me back a new one.
I couldnt ask for much more to be honest and i got full apolagies for it. At least now i can take the kids camping in the next few weeks and not ruin their little holiday they are so excited about and still get a new tent when the new delivery arrives, fair play to them.


PersonTynxuk
20/6/2013 at 10:34am
 Location: Sunny Suffolk (West)
 Outfit: inflatable dome Palamos6 frame tent View Tynxuk's Profile View Profile   Reply to Tynxuk Reply   Quote Tynxuk Quote  
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Sounds like a very reasonable offer 17


PersonNickH
20/6/2013 at 10:52am
 Location: North Surrey
 Outfit: Bailey Unicorn Valencia S3 View NickH's Profile View Profile   Reply to NickH Reply   Quote NickH Quote  
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AS they have agreed to exchange it, and they will probably scrap it, you may want to ask if you can patch/gaffa tape the hole should the need arise, they may want you to take some pics first as no doubt they will claim back from Vango. Some gaffa tape should also stop it getting any bigger.

Enjoy your trip

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Nick

2017
April - New Forest(9)
May - Dorset (9)
August - Camping Le Pin Parasol, Vendee (18)
October - East Mersea (8)
and five nights in the one man tent!


PersonWobblyBob2012
20/6/2013 at 5:53pm
 Location: Cheshire
 Outfit: Concorde L Anssems GT750 View WobblyBob2012's Profile View Profile   Reply to WobblyBob2012 Reply   Quote WobblyBob2012 Quote  
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Wow - exceptional service. Which company was it?

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Concorde L, A couple of Coleman event shelters, Awesome decathlon shower set up and an Anssems GT 750 with bike racks to put it all into.


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PersonCatAndNett
20/6/2013 at 10:12pm
 Location: West Yorkshire
 Outfit: Concorde L & awning View CatAndNett's Profile View Profile   Reply to CatAndNett Reply   Quote CatAndNett Quote  
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Sounds like you got the perfect solution

Please do name the company, ill be watching out for them next time im looking to buy something they sell- amazing customer service!

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March 2015 Aberford 1 night
April 2015    Skipton 3 nights
May 2015 Aberford 3 nights
July 2015   Lake District 7 nights
August 2015 Aberford 3 nights


Personvsa1961
29/6/2013 at 6:41am
 Location: lancashire
 Outfit: vango Viper 400 mountain tent View vsa1961's Profile View Profile   Reply to vsa1961 Reply   Quote vsa1961 Quote  
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Sounds like Nearly New Tents ? i.e Vango ?


VangoMan02
29/6/2013 at 7:32am
 Location: 
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Or Summits online on Ebay, have used both and service is excellent.

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It is a wise man who has something to say.
It is a fool who has to say something.



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