Message Forums

Quote: Originally posted by kopte4ever on 19/7/2013

---

Coleman is not your point of contact. Your contract is with your retailer as stated.

You need to try again to the retailer [who knows your email might of been spammed] if no joy ring them,

as Coleman state, they are sorry for the issue, but the contract is with the retailer. Yes its a standard email from Coleman, but i am sure they get 1000's of emails daily with possible issues, and no chance of writing individual reply emails out every time

---

Quote: Originally posted by claire c on 19/7/2013

---

I think the problem is that you have got a scripted response from a customer service agent that is only empowered to give scripted responses... it's very frustrating...

If it were me, I would be looking to get the name and email address of the MD or CEO of Coleman UK. As you say, you aren't seeking compensation, you are just trying to make them aware, and no-one better to be made aware that the guy or gal at the top

---

Coleman customer service is appauling!!!  We bought an event shelter from them and first time up one of the poles buckled (not even a very windy day) Turns out they do not sell the poles seperately, they do not offer warranty on the poles just the canvas and basically told me that there was nothing we could do. Contacted Go Outdoors where we bought it from and got exactly the same response. Despite the shelter being advertised as having 12 months warranty - it was 3 weeks old and they wouldn't offer anything other than a repair which required me sending the items to their recognised repair centre - me having to pay and then having to pay to have it shipped back !

Hate Coleman with a passion and wouldn't buy a fly swatter off them!

Quote: Originally posted by TurtleCrazy on 21/7/2013

---

Quote: Originally posted by claire c on 19/7/2013I think the problem is that you have got a scripted response from a customer service agent that is only empowered to give scripted responses... it's very frustrating...

---

If it were me, I would be looking to get the name and email address of the MD or CEO of Coleman UK. As you say, you aren't seeking compensation, you are just trying to make them aware, and no-one better to be made aware that the guy or gal at the top

---

Does anyone actually do this and get a response? I would have thought MDs and CEOs secretary's just pass these kind of emails to the customer service departments anyway. Unfourtunatly many MDs and CEOs don't have a passion for the industry that the company works in, just employed to drive the company and ensure growth and sales.
Different with smaller companies where a owner starts a business because they have a passion.

---