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Topic: Go Outdoors, Hats off to you..

greenscooby

01/8/2013 at 10:16am
Location: Plymouth Devon
Outfit: Outwell Georgia 5 with Awning.

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Joined: 21/7/2013

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At the beginning of last month, the wife and I purchased a new setup from GO, Tent (Outwell Georgia 5), Footprint, Carpet and Awning,and paid a fair whack of money for it, just over £1,000.

Yesterday we get a Summer sale brochure through the door, so I went online to see what they had in their summer sale, only to find the tent package we purchased was in the sale nearly £300 cheaper, the wife went ballistic and phoned them up to complain, I said there's no point as they'll just say it's in the sale.

After being on the phone for less than 5 minutes the wife says that if we take our receipt back and the card we used to pay they WILL refund the difference, how good is that?

Hats off to you GO, superb customer service.

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Never too old to listen and learn.

sarahsop

01/8/2013 at 11:28am
Location: Cheshire
Outfit: Outwell x 3 & an Eldis Crusader.

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Brilliant!

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North Wales May 2014
Wirral July 2014
Arrowe brook farm July 2014
Bellingham August 2014
North Wales October 2014
Hayfield August 2014

Mucker1884

01/8/2013 at 3:35pm
Location: Derby.
Outfit: Karsten 350+Awnings

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Joined: 01/7/2012

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There's no point.!! It's now in a sale!!

Oh wait..... RESULT!!!

Have to say, imo, they have gone beyond the call of duty. Thay had no cause to be so generous, and had no reason to fore-warn you of the impending sale, when you purchased.

Good on the missus for making the call, and good on GO for putting the customer first!

Excellent!

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2024: 38 nights thus far...
2023: 47 nights
2022: 40 nights
2021: 30 nights
2020: Just 24 nights
2019: A personal best 50 nights
2018: Just the 30 nights
2017: 34 nights
2016: 32 nights
2015: 38 nights
2014: 34 nights
2013: 36 nights
From July 2012: 23 nights

ukmarc

01/8/2013 at 5:04pm
Location: Birmingham
Outfit: Yukon River 4 & Quechua 2 Secs XXL

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Joined: 20/3/2011

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Blimey, can't believe you got away with that.

Just goes to show, if you don't ask, you don't get!

snowyowl

01/8/2013 at 5:30pm
Location: Yorkshire
Outfit: Nevada M

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Well Done.

moonstone

01/8/2013 at 5:56pm
Location: Greater London
Outfit: Illusion TC 800XL

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congrats on a very positive result...

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"tereba nessa, kemer wyth"
.~*MOONIE*~.
Snowdonia - Peak District - Brecon Beacons - Lake District

chappers2341

01/8/2013 at 9:30pm
Location: Oxford
Outfit: helsport Kongsvold

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Joined: 12/7/2011

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It doesn't suprise me GO have brilliant customer service as far as I am concerned, they now have a customer for life who will probably spend that £300 many times over in their stores.

They never quibble and are always good to their word, unlike some other outdoor retailers I could mention

greenscooby

03/8/2013 at 4:34pm
Location: Plymouth Devon
Outfit: Outwell Georgia 5 with Awning.

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Well we went down to GO today and to their credit they did refund the difference for us, so what did we do? Yep then went and spent another £200 there and then, ooops!!!!

Post last edited on 03/08/2013 19:37:50

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Never too old to listen and learn.

pewacker

03/8/2013 at 5:54pm
Location: widnes
Outfit: nevada m+ vango banshee 200

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Joined: 31/5/2012

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Ah method in the madness

Tidburyboy

03/8/2013 at 7:28pm
Location: Tidbury Green
Outfit: Swift Fairway SE 442

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Joined: 03/9/2009

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Forum Posts: 1443
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Not only will you be a customer for life, but your words may convert quite a few others too.

TraceyD

03/8/2013 at 9:35pm
Location: East Ull
Outfit: Kampa Kielder Air 5

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Joined: 24/8/2004

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Forum Posts: 4638
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I hope they respond as well to my email telling them my new Tampa chair, which I brought away this week for the first time, has broken, not had a real lot of use and the rivet on top of the chair has broken and it's now useless. As our nearest Go is a 150 mile round trip just popping it back isn't an option! Very disappointed.

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May/June - Spring Valley
Aug/Sept - Leekworth

pjaz

03/8/2013 at 10:04pm
Location: Sheffield
Outfit: Gelert Horizon 8 & Vango Icarus 500

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Joined: 02/5/2007

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Just goes to show it pays to complain sometimes. Brilliant.

TraceyD I'd call them first before you make your round trip.

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Florida Easter 2013 (I know that's not camping ;))

Green Acres, Edale, May 2013

Laneside, Hope, May 2013

Hardhorn, Blackpool, July 2013

High Grundon, Pickering, August 2013

madmum2000

03/8/2013 at 10:06pm
Location: None Entered
Outfit: None Entered

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Joined: 30/7/2010

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Always worth trying

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Kent. Aug '10
Sussex. May '11
Wales, Aug '11
Hayling Island, Aug '13

TraceyD

03/8/2013 at 10:50pm
Location: East Ull
Outfit: Kampa Kielder Air 5

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Joined: 24/8/2004

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Forum Posts: 4638
Tent Reviews: 1

Site Reviews Total:	25

Site Reviews 2024:	2
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I won't be making the round trip, would be far too much out of pocket if I did that. I'm hoping they will send us a replacement.

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May/June - Spring Valley
Aug/Sept - Leekworth

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