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Subject Topic: Black`s customer services Post Reply Post New Topic
philibeenub
06/8/2013 at 5:40pm
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Hi
Has anyone had any experience of Black's customer services? My recent experience has been less than positive. They are sole agents for Eurohike yet are unable to supply a replacement pole for a Eurohike tent!


Person#deb#
06/8/2013 at 8:16pm
 Location: West Mids
 Outfit: Swift [Challenger Sport] Fairway 514 View #deb#'s Profile View Profile   Reply to #deb# Reply   Quote #deb# Quote  
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JD Sports have recently taken over both Blacks and Millets. You may get more joy by contacting customer services at their Bury HQ. Hope this helps.

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Cheers! Debs


philibeenub
07/8/2013 at 10:49am
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Hi Deb,
Thanks for the info.
I have now made a new pole which is stronger than the original. But I will still keep on chasing!
Regards
Phil


PersonCanvasCol
07/8/2013 at 8:49pm
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I rang Blacks a couple of weeks ago about returning a Coleman airbed under a 2 year guarantee. On the phone they said it would have to be taken away & tested, it quite put me off to be honest. Went in the store the following week & they just swapped it lol.


philibeenub
07/8/2013 at 11:47pm
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CanvasCol Your experience sounds just like mine. I was well put off.
Glad you got sorted!
Phil


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Personsavanne1
08/8/2013 at 1:43am
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we had a horrendously stressful experience with Millets recently. Tried to return a tent I felt was poor quality and arrived extremely poorly packaged resulting in a ripped tent bag. They failed to collect 4 times in a row making lame excuses and blaming the courier (they use my hermes). After numerous phone calls and emails my husband spoke to someone high up at JD Sports and things got sorted. We got a full refund, they let us keep the tent (think it was too much hassle for them to get it collected) and sent us £25 in vouchers. Sold tent on ebay for half what I paid and buyer was very happy with it. The customer service staff are a joke, they are not allowed to put you through to a manager and actually terminated a call with my husband twice as they said he had been on the phone too long!!!!
Black and Millets have the same customer services and after our experience I would never buy from them online again and would not recommend them to anyone.
Hope you get sorted very soon. If possible I would advise anyone who does buy from them and the goods are faulty return them through a store or be prepared for a battle to get anyway with the call centre.
I honestly think their days are numbered and it will be their own doing as they are completely useless as an online business.

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Thistledown Easter
Nantcol June
Domaine du Verdon Castellane and Etoile d'Argens Frejus Aug


Personcmes
08/8/2013 at 11:54am
 Location: Leeds
 Outfit: Vango diablo 400 View cmes's Profile View Profile   Reply to cmes Reply   Quote cmes Quote  
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Quote: Originally posted by *deb* on 06/8/2013
JD Sports have recently taken over both Blacks and Millets. You may get more joy by contacting customer services at their Bury HQ. Hope this helps.


Wow, I didn't know that nugget of info. I knew Millets had gone to Blacks, but not that JD had started to monopolise the high street. Thanks for that.

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47 and only just learned how to work a sleeping bag


Personhomebird2003
08/8/2013 at 12:11pm
 Location: Southampton
 Outfit: Elddis Magnum 505 Conway Countryman View homebird2003's Profile View Profile   Reply to homebird2003 Reply   Quote homebird2003 Quote  
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We bought a tent from Millets about 7 years ago. A pole snapped on first use. I contacted them by email to request a new pole. They said they didn't have one and the tent was end of line so would I like to return it. Having trialed it in the garden we discovered it didn't have a sewn in ground sheet which we wanted so we let them arrange collection. Everything went smoothly. Semms customer service is a bit hit and miss.

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Homebird


PersonCatherineBull
23/8/2014 at 9:46pm
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Hi
I just wondered if you managed to get a spare pole in the end Philibeenub? Did you order a wooden bell tent pole in the end? Thanks



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