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Subject Topic: Vango Customer Service Post Reply Post New Topic
PersonStu1377
07/8/2013 at 3:16pm
 Location: Bristol
 Outfit: Kampa Studland 8 Air Pro View Stu1377's Profile View Profile   Reply to Stu1377 Reply   Quote Stu1377 Quote  
Joined: 11/2/2010

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Just want to say how fantastic the customer service was from Vango. I had a problem with our Airbeam pump so I emailed them last Sunday morning. Had a reply within the hour (which was a surprise on a Sunday) saying that they would send a replacement free of charge. It arrived yesterday! Fantastic stuff!!!

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Stu


Personmoonstone
07/8/2013 at 3:19pm
 Location: Greater London
 Outfit: Illusion TC 800XL View moonstone's Profile View Profile   Reply to moonstone Reply   Quote moonstone Quote  
Joined: 28/5/2011

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great result...congrats...

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"tereba nessa, kemer wyth"

.~*MOONIE*~.

Snowdonia - Peak District - Brecon Beacons - Lake District


Personado-uk
07/8/2013 at 8:23pm
 Location: Derbyshire
 Outfit: Vango Nile 600 infinity 800 AirBeam View ado-uk's Profile View Profile   Reply to ado-uk Reply   Quote ado-uk Quote  
Joined: 27/5/2010

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We are well chuffed as well. Had same problem with our pump, we emailed them and got a reply within a day asking for our address so that they could send a new one out, free of charge.

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canvas for the wind,
a roof for the rain
and tea beside the fire.
Laughter to cheer you,
those you love near you
and all that your heart might desire.


PersonStu1377
07/8/2013 at 11:39pm
 Location: Bristol
 Outfit: Kampa Studland 8 Air Pro View Stu1377's Profile View Profile   Reply to Stu1377 Reply   Quote Stu1377 Quote  
Joined: 11/2/2010

Standard Member
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Forum Posts:   63
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It's nice to see/hear of a company that really values it's customers. This is our third Vango tent (Orchy 600, Icarus 300 and Eternity 600) and I wouldn't hesitate to have another. The added piece of mind that you know you'll get help if needed goes along way when purchasing a product as expensive as a tent.

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Stu



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