Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Camping under canvas
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Issue with VANGO as company
Page:  1  2  3  4 Post Reply Post New Topic
15/8/2013 at 10:26pm
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

Diamond Member
Diamond Member

Forum Posts:   2637
Tent Reviews:   3

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Well that's clearly not the case...someone has got that wrong either Vango or C&CC.

Are you a member of C&CC...? Ignore this as it's wrong, the Diablo is a large tent so you will need to check pitch sizes when you book a campsite.

C&CC Club Site Pitch Categories

Post last edited on 15/08/2013 22:41:40


15/8/2013 at 11:40pm
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

Diamond Member
Diamond Member

Forum Posts:   2637
Tent Reviews:   3

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Actually re looking at the C&CC website it does say standard pitch...basically grass with no electric hook up.

However you then have two types:
G = Grass only
J = Grass only for larger tents more than 9m x 5m

So technically the label is right it will fit on a standard pitch (grass only) but it should say standard pitch: type J (pitches for large tents 9m x 5m over)


15/8/2013 at 11:45pm
 Location: None Entered
 Outfit: None Entered
View Blackpoolrock's Profile View Profile   Reply to Blackpoolrock Reply   Quote Blackpoolrock Quote  
Joined: 05/8/2013

Standard Member
Standard Member

Forum Posts:   59
Tent Reviews:   1

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I contacted C&CC today and am waiting for a call back ! Do you see my position with this one ? I'm being cornered into keeping a tent that has been thoroughly miss represented unless I am willing to cancel my trip that the children have been looking forward to, that simply can not happen not is it fair ! I'm hoping given it has the C&CC logo on it and as you state it is not correct C&CC my carry some weight !? Also due to the fact I have alerted vango to this problem I'd of thought they would of helped me more to be honest instead of trying to back me into a corner !

It is my feeling that what has happened is they produced the card/drawings for the 600 then the graphics people simply added another pod and changed the dimensions without actually seeking proper facts - it's clearly an oversight with the doors etc. However the canopy that never got produced is a bit out of order !    

Also - the 2 boys are aged 11 and 7, do you think that that is too young for them to have there own 2 man tent ? I could get a smaller one for me the mrs and our 3 y/o and the boys a 2 man, just think they are a little young !


15/8/2013 at 11:53pm
 Location: None Entered
 Outfit: None Entered
View Blackpoolrock's Profile View Profile   Reply to Blackpoolrock Reply   Quote Blackpoolrock Quote  
Joined: 05/8/2013

Standard Member
Standard Member

Forum Posts:   59
Tent Reviews:   1

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by mcguire6078 on 15/8/2013
Actually re looking at the C&CC website it does say standard pitch...basically grass with no electric hook up.

However you then have two types:
G = Grass only
J = Grass only for larger tents more than 9m x 5m

So technically the label is right it will fit on a standard pitch (grass only) but it should say standard pitch: type J (pitches for large tents 9m x 5m over)



It's all very technical !

Speaking to C&CC today they said a standard pitch is the 8x ? I forget the figure and this tent recruits a jumbo !

I called the site I'm staying at and I have had to pay extra for a touring can pitch ! Lol


16/8/2013 at 12:15am
 Location: Northern Ireland
 Outfit: Bell Tent Vango Coleman and Quechua
View Campernic's Profile View Profile   Reply to Campernic Reply   Quote Campernic Quote  
Joined: 28/4/2013

Diamond Member
Diamond Member

Forum Posts:   1660
Tent Reviews:   1

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Can you say why you're considering putting the kids in a separate tent? Most family tents will accommodate a family of two adults and three children no problem. Five people can go in a five berth tent, but for comfort you could go for a six or eight berth tent and still stay within your footprint size required by the C&CC.


Advertisement



16/8/2013 at 12:15am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

Diamond Member
Diamond Member

Forum Posts:   2637
Tent Reviews:   3

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Thing is it's technically correct....

To be honest the C&CC standard pitch is only applicable to them and the Club Sites.... no where else. Each campsite owner/operator has there own policy. I'm guessing you would only have seen the label on the box after you purchased it..?

I see you have booked into Park Wood campsite which is not a C&CC club site anyway. When you looked at the tent on line did you not realise it was so big...? Because of it's size unfortunately you may have to pay for larger pitches.


No doubt a lot of your disappointment has come after receiving the tent. As far as the canopy goes we could look at another scenario...lets say they did manufacture and release a very small number but they all sold out at the begning of the season...what would be your thoughts and reaction then..?



Post last edited on 16/08/2013 00:21:18


16/8/2013 at 12:19am
 Location: None Entered
 Outfit: None Entered
View Blackpoolrock's Profile View Profile   Reply to Blackpoolrock Reply   Quote Blackpoolrock Quote  
Joined: 05/8/2013

Standard Member
Standard Member

Forum Posts:   59
Tent Reviews:   1

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Well if it wasnt available I'd be in the same boat as I am now !

Yes I've booked a bigger pitch !

Just going to roll with it now and enjoy it as I'm not willing to disappoint the family ! I still feel peeved that my hand has been forced !


16/8/2013 at 12:24am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

Diamond Member
Diamond Member

Forum Posts:   2637
Tent Reviews:   3

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Hope all turns out okay, at least you've made the campsite aware and they now have you on a pitch to accommodate you. Did Vango come back to you regarding the alteration..?

Best of luck anyway!


16/8/2013 at 12:27am
 Location: None Entered
 Outfit: None Entered
View Blackpoolrock's Profile View Profile   Reply to Blackpoolrock Reply   Quote Blackpoolrock Quote  
Joined: 05/8/2013

Standard Member
Standard Member

Forum Posts:   59
Tent Reviews:   1

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Yes - they will do it end of October IF ISENT THE TENT TOMORROW


16/8/2013 at 12:34am
 Location: Manchester
 Outfit: Vango Maritsa 700; Isis 600 + canopy
View RachlN76's Profile View Profile   Reply to RachlN76 Reply   Quote RachlN76 Quote  
Joined: 05/9/2012

Platinum Member
Platinum Member

Forum Posts:   740

Site Reviews Total: 7
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 2
Site Nights 2018: 0

Well, that's OK isn't it?

They'll do the alteration that you want, and you still get the family holiday that you want.

That all sounds like a great solution to me.


Advertisement



16/8/2013 at 12:39am
 Location: None Entered
 Outfit: None Entered
View Blackpoolrock's Profile View Profile   Reply to Blackpoolrock Reply   Quote Blackpoolrock Quote  
Joined: 05/8/2013

Standard Member
Standard Member

Forum Posts:   59
Tent Reviews:   1

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by RachlN76 on 16/8/2013
Well, that's OK isn't it?

They'll do the alteration that you want, and you still get the family holiday that you want.

That all sounds like a great solution to me.



I'm going away tomorrow so it means cancelling 2 booked holidays ! And I won't get it back until November !

They are forcing me to accept the tent if I want to go on the break I actually bought the tent for ! So no they are not sorting anything



16/8/2013 at 12:48am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

Diamond Member
Diamond Member

Forum Posts:   2637
Tent Reviews:   3

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by Blackpoolrock on 16/8/2013
Yes - they will do it end of October IF ISENT THE TENT TOMORROW


If you speak to Vango and explain your situation, I'm pretty sure they will arrange collection of the tent on your return. As mentioned by me and others I've found Vango very helpfull and I'm sure if you explain your situation they will try to help. Given that the alteration won't be completed until October then I'm sure this will be fine. Maybe you could ask SK Camping to talk to Vango on your behalf to organise this...? I'm sure they will have a contact at Vango who could organise this..?



16/8/2013 at 1:03am
 Location: None Entered
 Outfit: None Entered
View Blackpoolrock's Profile View Profile   Reply to Blackpoolrock Reply   Quote Blackpoolrock Quote  
Joined: 05/8/2013

Standard Member
Standard Member

Forum Posts:   59
Tent Reviews:   1

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I have I've spoken to both Andrew and his boss - no joy - I get the feeling they are worrying due to the apparent amount of tents out there that have sold !


16/8/2013 at 1:23am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

Diamond Member
Diamond Member

Forum Posts:   2637
Tent Reviews:   3

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by Blackpoolrock on 16/8/2013
I have I've spoken to both Andrew and his boss - no joy - I get the feeling they are worrying due to the apparent amount of tents out there that have sold !



Ask SK Camping see if they can have a word, they may have a contact within Vango who can make this happen.....

I would imagine most people are not bothered about the rear door as technically it's behind the bedroom pod....?



16/8/2013 at 9:01am
 Location: Scotland.
 Outfit: Conway Camargue Lots of Vangos. .
View Valk_scot's Profile View Profile   Reply to Valk_scot Reply   Quote Valk_scot Quote  
Joined: 19/6/2004

Diamond Member
Diamond Member

Forum Posts:   14547
Tent Reviews:   2

Site Reviews Total: 3
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I wouldn't put kids in a separate tent just so I could store my bikes in the tent, if that's what you're asking re space. I just chain my bikes up with half a dozen locks round the nearest tree...and that has included my OH's £2000 touring bike on occasion btw. Make enough of a spaghetti type mess with bike locks and bungie a tarp over them, that will deter most folk. TBH valuable bikes are less safe in a tent if you're out, it gives any potential thief time to work on the locks undetected.

On the other hand I'd have no problem with a sensible 11 and 7 year old sharing a pup tent on a suitable site, if they wanted to. However I wouldn't buy a main tent that was too small to take them as well, some sites don't allow pup tents, some charge (silly price) extra, some pitches aren't suitable for pup tents imho. (Pup tent too near the road for example, ours got clipped by a car once when the kids were still inside, eek!) Pup tents are nice extras but they shouldn't be relied on, you know?


If you're looking at other tents, the rule of thumb is for a weekender berth no = no of people + 2 so for five of you you're looking at a 6/8 berth. For a long stay it's no of people x2 so a 10 berth. Or for the sake of compromise a 9 berth, which is what the Diablo 900 is of course so you got it right there. But for ease of pitching size a rectangular tent of less than 5m x 8m is the most versatile and has the most usable living space. With a spread dome + outrigger pods like the Diablo you've got a huge amount of wasted space between the pods, but you've still got to pay for it re pitch size. And, btw, if you stick on a long porch extension to a Diablo 9 man you may find you exceed the dimensions for even some jumbo pitches. Just saying!!

Anyhow, none of this solves your problem. TBH if I were you I'd go away on your break as planned and then keep pressing for the alteration if that's what you've set your heart on but otherwise, look for a small day tent or tarp setup for the bikes. The Diablo is a very, very sound tent, it was Vango's best seller for years and deservedly so, it's just that campsite owners wised up around this time that it and similar tents were taking up twice the usual amount of pitch or two fixed EHU pitches and started charging accordingly. Can't blame them for this, really, but that's why the trend swung back to rectangular tents.

However that doesn't negate the fact that the Diablo is still a great classic tent and you'll be satisfied with its performance, I'm sure. You may find that after you've spent some time in it you won't want to change it, or you might find that, like many of us, you'll invest in a second smaller tent for short stops and weekends so you can have the best of both worlds.


16/8/2013 at 9:42am
 Location: Manchester
 Outfit: Vango Maritsa 700; Isis 600 + canopy
View RachlN76's Profile View Profile   Reply to RachlN76 Reply   Quote RachlN76 Quote  
Joined: 05/9/2012

Platinum Member
Platinum Member

Forum Posts:   740

Site Reviews Total: 7
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 2
Site Nights 2018: 0

Quote: Originally posted by Blackpoolrock on 16/8/2013
Quote: Originally posted by RachlN76 on 16/8/2013Well, that's OK isn't it?

They'll do the alteration that you want, and you still get the family holiday that you want.

That all sounds like a great solution to me.



I'm going away tomorrow so it means cancelling 2 booked holidays ! And I won't get it back until November !

They are forcing me to accept the tent if I want to go on the break I actually bought the tent for ! So no they are not sorting anything





Sorry, I thought because you said (kind of!) "If the tent isn't sent tomorrow" then that meant that they were going to take it after your break.

Well. It's now tomorrow, so I guess you've made your mind up one way or another.

I hope you enjoy your break if you go, and worst case scenario, if it's not what you want, you'll probably be able to sell it on ebay when you get back.




In order to post a reply you will need to register, or if already registered please log in here

  Prev       Next

Jump To Page:  1  2  3  4

Quick Links - All Forums - Camping under canvas - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














9788 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement


Advertisement


UKCampsite.co.uk
2024 Advent Calendar


Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder