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24/2/2014 at 5:12pm
Location: south yorkshire - Bo
Outfit: Swift Fairway 586
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Joined: 08/10/2006 Standard Member
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just a heads up on tents from go outdoors, purchased a new outwell georgia from go outdoors, a friend picked it up for me last tuesday, with no rain today i decided to put it up in the garden and check it was all ok, on unpacking,, the poles had no elastic bands on keeping them together,every bag was open, the elastic bands were thrown in the bottom of the bag,,, the tent was alll screwed up,, not looking good for brand new is it!!!! put it up anyway to find empty sweet wrapers and paper inside the tent!!!!,porch ground sheet missing,outwell mat missing and hanging wardrobe missing,,now my purchase is not looking so good, put it all away rang go outdoors and they told me, they had none in stock so they decided to package the display one up and give me that one, without even telling me, as you can imagine i wasnt too impressed with this comment, new tent now been shiipped from inverness to yorkshire and compensation vouchers enroute, feeling a little calmer,glad i checked the tent as was going to leave it untill our first trip
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raccy!
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24/2/2014 at 6:12pm
Location: Derby.
Outfit: Karsten 350+Awnings
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Joined: 01/7/2012 Diamond Member 
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That is the absolute pits!! Yes, it looks like they are now gonna make up for it, but that's not the point.
This is not a mistake, or a bit of bad luck. Someone actually made this decision, in an attempt to pretty much CON THE CUSTOMER! And a poor job they made of that, too!
I've no complaints with GO, from personal experience, but this would have left me seething.
Thankfully you saw sense to check it out, kaceyjosh.
This is just one scenario, of many, why it is said umpteen times a week on here.... never, ever, ever, think it is a good idea to "leave it until our first trip"!
Ok, you'll survive if the doormat is missing, even a canopy GS (although you wouldn't be thrilled), but there could be missing poles. It might leak buckets, or the zip is knackered and you can't close the door to keep the rain out! Unfortunate, maybe. Unintentional, almost certainly, but any of that would ruin your holiday, particularly if there are kiddies involved!
If it don't fit in your garden, borrow a garden from a friend, relative, or that bloke down the road who's been locked up for not paying his TV license! Get down the local park whilst the kids are at school, if need be. Do it any which way you can, but whenever you come home from the shops with a brand new tent, get it out, get it up, and get it checked.
Close shave, kaceyjosh! Here's to an acceptable outcome!
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Topic: Go Outdoors
